Mark an extension to be your Queue Watcher

Make an agent your Queue Watcher and avoid losing calls.

Queue Watcher

Set an agent as a backup, in case everyone else is busy.

You can easily mark an extension as a Queue Watcher. This means that the extension will automatically be signed into the queue if no one else is. The extension will automatically be signed out if anyone else is available in the queue.

JEDWare Queue Watcher, Select an Agent to be Queue Watcher for your specific 3CX Queue

Do you loose calls when your agents are logged out?

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