JEDWare philosophy for our 3CX reporting
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but
The PDF end result for an 3CX All Call Report will look similar to the one below. Containing All your Calls in a list format.
The PDF file has the following format:
If you select Complete Report, you will get a list of all calls from page 2 – ~
Complete reports include a detailed list of all calls made within the search period, in addition to the summary that is generated normally. Please note that toggling this option may increase the server load while generating as the PDF file may be a lot bigger.
You find the Scheduled Tasks from the menu: Reports -> Task. Here you will see our menu headlines, CSV GENERATION, and PDF GENERATION, please click on the PDF GENERATION
If you are looking for Scheduled CSV Reports please have a look here
To continue to setup your All Calls PDF Reports, please click on the menu PDF GENERATION
-and select the All Calls Report template from the PDF Report templates in the list.
The only thing you need to consider is if you want all calls listed in the Report from page 2 and onwards. (See selection box marked 1 above)
PLEASE NOTE: A Complete report includes a detailed list of all calls made within the search period, in addition to the summary that is generated normally. Please note that selecting this option may increase the 3CX Server load while generating as the PDF File may be a lot bigger.
Daily, weekly, or Monthly
If you selected Daily In the above Interval, you can now select Today or Yesterday
If you selected Weekly, you now have to select a day for this Report generation
If you selected Monthly you will have to select First or Last day of the Month for this report generation
Please select 24 Hours, or AM/PM Time / Date format.
This can be handy if the server is split between different Countries and this report is to be used at a specific timezone. Eg. the Server is placed in Norway, but the user that needs the report is placed in the US, here you can select a US TimeZone, and the report will use the US local timezone for the creation of this Report.
Select between Landscape or Portrait
Your automatic PDF generation is now scheduled to run. and the report will be e-mailed to you as soon as it has been created.
In the Tasks, you will find your Scheduled Reports. From here you can Enable / Disable the Schedule, you can edit the Scheduled Report, you can Delete your Schedules Report, and you are able to Run the report “right now”, to check out if your report settings are as expected.
Find more info for Scheduled Reports in the posts below
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but
3CX – CSV Report Generation for Excel or PowerBI In Scheduled tasks, you are now able to set up automatic
Scheduled Agent Report to CSV upload or e-Mail JEDWare Agent Report This Agent report will contain: ExtensionId, FullName, InboundAnswered, InboundLost,
Scheduled Group Report for CSV upload or e-Mail JEDWare GROUP Report This Report will contain values for: ExtensionId, FullName, InboundAnswered,
Scheduled Queue Report to CSV upload or e-Mail JEDWare QUEUE Report This Report will contain values for Ext, Name, Calls,
Scheduled Queue – Per Day Report to CSV upload or e-Mail JEDWare QUEUE – Per Day Report This Report will
Scheduled All-Calls Report to CSV upload or e-Mail JEDWare All Call Report The CSV file have the following format: is_answered,
Scheduled Company Report to CSV upload or e-Mail JEDWare Company Report The CSV end result for a Company Report will
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]