Wallboard Layout 10 has been build based on Layout 8, where we have added QueueCallBacks to the calculations and now displays Inbound / Outbound and Internal call statistics for the agents.

The wallboard is an excellent monitoring tool for incoming call center team leaders and agents. The wallboard includes sorting options on the majority of table rows, resulting in a dynamic experience wherein the agents/queue change position based on their data.

This wallboard can show up to 25 separate queues and their agent’s individual call statistics at the same time. The wallboard view is determined by the number of queues added to the wallboard. You will be able to scroll in both the queue list and the extension list.