Reports, dashboards and live wallboards for 3CX, in one web app. See yesterday's numbers every morning, and your queues on the big screen right now.
14 days free · full access · no credit card
The integration on your 3CX server talks securely to the JEDWare API. Nothing to open inbound.
Statistics are computed on our servers, not on your 3CX. No Power BI, no Grafana, no database of your own.
One-click integration updates. The web app updates itself.
Built in Denmark and hosted in the EU. Log in from anywhere in a browser.
How does it work?
A small integration on the 3CX server, our API cluster in the middle, and a web app you log in to. Updates are one click.
Requires 3CX v20 Update 6 or later, Linux or Windows.
Runs on your 3CX server, Linux or Windows. It executes commands and sends call data securely to the JEDWare API. No firewall changes.
We turn the raw 3CX data into finished statistics. The heavy work happens on our servers, not on your 3CX.
Log in to see dashboards and wallboards, search reports and schedule deliveries. Nothing to install on the client side.
Your day with JEDWare
The same 3CX data, four ways to look at it. Explore it live in the browser, or have it delivered.
Dashboard
Everyone gets a personal dashboard the moment they log in. Department managers see their department, and every statistic can be clicked to drill down, all the way to the actual call log.
A collapsible roster shows who is logged into which queue, for how long today, and how everyone is doing against the daily talk-time goal.
Read about Dashboard and departments
Reports
Statistics per agent, agent status, queue, queue callback, IVR, department, ring group, free search and from/to. Compare periods in 5, 15, 30 or 60 minute intervals.
Open any call and follow its full call flow: which IVR the caller went through, which queues they waited in, who answered, who transferred, and how it ended.
Read about Reports
Daily overview
Totals for any day: inbound, outbound, internal and lost. Calls answered, abandonment rate, talk time, waiting time and calls per hour, with the call graph hour by hour.
Every call is listed below the numbers. Click a row for its call flow, or export the list to CSV.
Read the Daily overview guide
Scheduled tasks
Decide once what you want to know and when. More than 15 report templates can arrive daily, weekly or monthly as CSV to a directory or by email, or as PDF by email.
The CSV files are made for your own tools. Point Power BI or Excel at the file share. “Run now” creates a report using either the normal time interval or a custom one. Useful when a report has gone missing or you want more control over the time span.
Read the Scheduled tasks guide
Wallboards
Eleven layouts track queues and agents in real time, from one queue in sections to a full call center with up to eight queues in one window.
Every agent carries a queue icon with their sign-in status. If a queue runs empty, the board shows an alert before callers start hanging up.
Read about WallboardsTry it free for 14 days with your own 3CX data. Full access, no credit card.
Built for your team
Managers, agents and admins see what belongs to them. Your 3CX departments carry into JEDWare, so nobody sets up permissions twice.
See your department, drill into any number, and get the scheduled reports for your own team without tenant-wide admin rights.
Dashboard and departmentsA personal dashboard the moment you log in: your own day, your queues and how you are doing against the daily talk-time goal.
Agent statusWho sees what is your call. Roles decide features, visibility decides queues, IVRs and extensions.
Admin settingsChat, API and AI
Live Chat, WhatsApp, Facebook and SMS are measured like calls, per queue and per agent. The same statistics leave the app through the API, into Power BI or Excel, or answered in plain language by Claude or ChatGPT through MCP.
API keys are created in the app, shown once and revocable at any time. JEDWare adds no AI of its own and never sees the conversation.
Daily admin, can be done in JEDWare
Questions
What people usually want to know. Anything else, ask us.
Sign up, install the integration on your 3CX server (Linux or Windows) and log in. The integration sends data from the first minute, and updates are one click from then on.
The integration only executes commands and sends call data to the JEDWare API. The heavy work, turning raw data into statistics, happens on our servers, not on your 3CX.
3CX v20 Update 6 or later, on Linux or Windows.
In the EU. The integration talks securely to the JEDWare API, and no inbound firewall changes are needed on your side.
Yes. Every wallboard has a share link. Open it on the TV in the office, the info screen in the canteen or a browser tab, and it keeps itself up to date without a login.
Ready to get started?
Sign up and try JEDWare for free for 14 days with your own 3CX data. Full access, no credit card.
3CX partner since 2009 · Built in Denmark · Hosted in the EU
