JEDWare philosophy for our 3CX reporting
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this,
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this,
3CX – CSV Report Generation for Excel or PowerBI In Scheduled tasks, you are now able to set up automatic CSV generation and PDF Reports
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only
Scheduled Agent Report to CSV upload or e-Mail JEDWare Agent Report This Agent report will contain: ExtensionId, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered,
Scheduled Agent Report – Outbound to CSV upload or e-mail JEDWare Agent Report – Outbound This report will contain: ExtensionId, FullName, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost,
Scheduled Agent Report – Total to CSV upload or e-mail JEDWare Agent Report – Total This Agent report will contain:ExtensionID, FullName, InboundAnswered, InboundTalkTime, InboundAverageTalkTime, InboundLost,
Scheduled Group Report to CSV upload or e-Mail JEDWare Group Report This report will contain: ExtensionID, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost,
Scheduled Group Report – Total to CSV upload or e-mail JEDWare Group Report – Total This report will contain:ExtensionID, FullName, InboundAnswered, InboundTalkTime, InboundAverageTalkTime, InboundLost, InboundTotal,
Scheduled Agent Status Report to CSV upload or e-mail JEDWare Agent Status Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom
Scheduled Agent Status Group Report to CSV upload or e-mail JEDWare Agent Status Group Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom
Scheduled Agent Status Detailed Report to CSV upload or e-mail JEDWare Agent Status Detailed Report This report will contain: ExtensionId, FullName, Status, Start, End, Duration
Scheduled Agent Status Detailed Group Report to CSV upload or e-mail JEDWare Agent Status Detailed Group Report This report will contain: ExtensionId, FullName, Status, Start,
Scheduled Queue – Availability Report to CSV upload or e-mail JEDWare Queue – Availability Report This report will contain: Queue, ExtensionId, FullName, Logged in, Logged
Scheduled Queue Report to CSV upload or e-Mail JEDWare Queue Report This Queue report will contain: QueueExt, Agent Ext, Name, Calls, Wait Time, AWT, Ans
Scheduled Queue – Per day Report to CSV upload or e-Mail JEDWare Queue – Per day Report This Queue report will contain: Date, Inbound, Answered,
Scheduled Queue – Inbound Activity Report to CSV upload or e-Mail JEDWare Queue – Inbound Activity Report This Queue – Inbound Activity report will contain:
Scheduled Ring Group Report to CSV upload or e-Mail JEDWare Ring Group Report This Ring Group report will contain: Ring group Ext, Agent Ext, Name,
Scheduled All Calls Report to CSV upload or e-mail JEDWare All Calls Report This report will contain: is_answered, direction, start_date, start_time, end_date, end_time, ring time,
Scheduled Trunk Report to CSV upload or e-mail JEDWare Trunk Report This report will contain: TrunkID, TrunkName, DID, Total, Answered. The CSV end result for
Scheduled Company total Report to CSV upload or e-mail JEDWare Company total Report This report will contain: TotalIndbound, TotalOutbound, TotalInternal, AnsweredCalls, LostCalls, TotalInboundTime, TotalOutboundTime, TotalInternalTime,
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]