3CX Support does not support third-party applications
3CX does not support installations with third-party software on the 3CX server. That includes JEDWare, as well as modified templates, unsupported SIP trunks and any
The JEDWare FAQ answers the questions that reach our support most often, most of them about the environment JEDWare runs in. Which 3CX versions are supported (v20 Update 6 and later on a self-hosted Pro or Enterprise license), which Linux and Windows versions, which licenses you need, which IP addresses and ports the integration uses, and how JEDWare behaves with a 3CX Enterprise failover installation.
A second group covers the day the integration stops talking to 3CX: why the status shows No connection, why JEDWare is disconnected after a 3CX update, and why a wallboard suddenly shows no data. In nearly every case the answer is a restart of the JEDWare service, and the guides show exactly how.
The rest covers data and support: which of your 3CX data is stored in the cloud and what stays on your server, how to export a report, why 3CX support does not cover servers with third-party software, and the JEDWare support procedure, including what to include in an email to [email protected] so the case can be solved in one round.
3CX does not support installations with third-party software on the 3CX server. That includes JEDWare, as well as modified templates, unsupported SIP trunks and any
Ports The JEDWare integration reuses the Nginx configuration of your 3CX server, so it uses the same HTTPS port as the 3CX web console: 443
This is normal. A 3CX update restarts the 3CX services, and the connection between the JEDWare integration and the JEDWare cloud dies with them. Restart
JEDWare shows No connection when the cloud cannot reach the integration on your 3CX server. The usual causes: The 3CX server was updated or restarted
Before you open a ticket New installation? Check JEDWare requirements and the FAQ. Question about how something works? Search the knowledge base or ask your
A wallboard that shows no data, or only some of it, usually means the integration has not loaded the wallboard settings yet. This happens on
Every report in Advanced search has an Export to CSV button above the result table. The file opens in Excel, Power BI or any other
JEDWare stores as little as possible. Call data is fetched from your 3CX server when you run a report and is not kept; wallboard data
JEDWare supports 3CX v20 Update 6 and later. Older releases, including 3CX v18, are no longer supported. We test JEDWare against every 3CX release, including
Yes. On a 3CX Enterprise failover pair, install the JEDWare integration on the primary server only. Do not install it on the standby host. While
You need a 3CX Pro or Enterprise license and a JEDWare license with the same number of simultaneous calls. Example: with a 32 simultaneous-call 3CX
The JEDWare integration runs on Debian 10 and later, 64-bit, installed from the 3CX ISO. 3CX currently ships Debian 12. We only test on the
The JEDWare integration runs on the Windows versions 3CX supports, 64-bit only: Windows Server 2016 and later (2016, 2019, 2022, 2025), Standard or Datacenter Windows