Our JEDWare Integration is our engine, which ensures that the application on app.jed-ware.com can retrieve e.g. report data from your 3CX Server and that you, from your browser, can run e.g. a Wallboard that receives information/updates directly from your 3CX Server

Below is an overview of our Integration builds. Please note that you HAVE TO install these updates yourself from the app.jed-ware.com when you are noted by a Red Bell at the top of the app. The update takes typically under 3 minutes.

Your Integration must be at the newest version (unless stated otherwise) before you seek help from our support.

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Version 5.2.100 – Date: 29-06-2023

Report

• Added comma-separated search.

Wallboard

• Fixed reset time if using the wrong timezone.

Version 5.2.99 – Date: 23-06-2023

This version includes several fixes to the new 3CX Update 8 Alpha. Please update the integration before upgrading your 3CX to version 18.0.8.xx

If you have trouble reconnecting to JEDWare, please refer to the following article.

Integration Core

• Fixed error when updating to 3CX version 18.0.8.

Version 5.2.98 – Date: 09-06-2023

Warning message

Please note, if you update your 3CX Server to Update 8 Alpha, you will BREAK the connection to the JEDWare Integration.

We are working as fast as we can to solve this integration issue, if you are running on a production system, please stay on the 18.0.7.312 version until further notice.

However, if you are running 3CX below update 8 Alpha, you can benefit from the new 5.0.2.98 Integration update with the below improvements.:

Scheduled Report Task

• Agent Report: It has been redesigned to allow for more information within the report.
• Queue Report: It has been redesigned to include members of the queues and their queue stats.
• Queue Report: A new statistic report called “Queue – Per day” has been added to the available reports.
• Group Report: It has been redesigned to allow for more information within the report.
• The default report language is now in English. All other report language translations will be removed in the near future.

Wallboard

• Tools to analyze heavy traffic wallboards has been added.

Version 5.2.96 – Date: 27-04-2023

Report

• Added queue callback functionality for reports

Version 5.2.95 – Date: 18-04-2023

Report

• Hotfix for monthly scheduled reports.

Version 5.2.94 – Date: 18-04-2023

Wallboard

• Fixed an issue where Wallboard 8 failed to apply the correct reset time on rare occasions.

Report

• Added option to search for “Queue callbacks” in “Search” using “QCB” keyword.

Version 5.2.93 – Date: 21-03-2023

General message

In this update, our aim is to provide a better JEDWare Wallboard experience.

We plan to do several more updates to the wallboard’s stability and graphics.

Besides the backend work, we also want to make your experience with JEDWare even better and we would therefore love to hear your feedback (good as bad) at [email protected]

Version: 5.2.91-92-93 (Hotfix)

Scheduled Report Task

• Decreased font size overall
• The fixed percentage being calculated wrong

Wallboard

• Reduced the number of messages being transported
• Recreated the wallboard logic
• Fixed newly created wallboards not properly working before integration restart
• Wallboard 8 not loading the daily agent’s stats after a restart
• (.93) Fixed issue with WB8 not loading queue calls after reset.

Known issues

• Wallboard 5 and 7 may require an integration restart after creating the wallboard
• Wallboard 4 may be missing the top figures after creating a new wallboard
• An integration restart will solve these issues
• How to restart, please see our FAQ

Version 5.2.90 – Date: 20-01-2023

Report

• Scheduled Report, Added answer and lost percent to the Agent report.
• Scheduled Report, Fixed an issue where the scheduler in rare circumstances would delist a scheduled job.

Wallboard

• Added tools to diagnose faulty wallboard behavior.

Version 5.2.89 – Date: 09-01-2023

Report

• Fixed several bugs in the Tasks module

Version 5.2.88 – Date: 20-12-2022

Report

• Fixed an issue where multiple emails could be sent for the same scheduled task.

Version 5.2.87 – Date: 16-12-2022

Report

• Added logic for the scheduled report beta feature under Tasks.
• We recommend only running these reports outside business hours.

Queue Watcher

• Fixed an issue where offline web client users caused issues for the queue watcher.

Version 5.2.86 – Date: 18-11-2022

Wallboard

• Fixed an issue where adjusting certain queue settings would reset all wallboards.

Version 5.2.84 – Date: 09-08-2022

Database

• 3CX has changed the PBX Database in Servicepack 4, regarding Extension groups
• Integration update 5.2.0.84, includes a quick-fix that will enable JEDWare to sync groups again.

Known issues

• After updating, some users will experience groups appear several times in Report -> Groups.
• This issue is resolved automatically within 12 hours.

Version 5.2.83 – Date: 23-05-2022

Wallboard

• Fixed issue where some answered calls would count as lost if IP phones where used.

Version 5.2.82 – Date: 03-05-2022

Wallboard

• Wallboard stability
• Fixed issue with DINA on wallboard 8
• Increased maximum wait time for wallboards on slow internet connections.

Version 5.2.81 – Date: 11-04-2022

Wallboard

• Wallboard stability
• Fixed issue with wallboard 8, where hotdesking could result in issuess

Below is an overview of our Application Builds for app.jed-ware.com. Please note that these updates are global updates that we implement in our backend, and you do therefore not need to do anything unless we have written that an Integration update is necessary.

NOTE: a <Ctrl> + <F5> might be needed to refresh your browser, for you to see and enjoy the newest Application updates. 

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Version 5.0.2.330 – Date: 05-03-2025

New Features:

Daily Overview – Now showing hourly graph on selected queue.
Lost Queue Calls advanced search – Now showing arrows between called agents.
Advanced Search Queue – Reports exported to CSV now shows the original queue that the call was in.

Bug Fixes:

Daily Overview – Now the “Today – Select box” is aligned
Ring Groups – Deleted Ring Groups is now removed.
Wall Board 3 – Now showing different colors for custom status 1 and 2.
Wall Board Name – The Length is now set to max 50 characters

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Version 5.2.328 – Date: 18-02-2025

New Features:

Daily overview select queue:

• • You can now select individual queues in the daily overview

Wallboard 3:

• • New sound for sla close alarm

Advanced queue search:

• • In the Callflow under each Queue Call – you will now see which agents lost the call

Password Policy:

• • At least 8 characters long
  • Contains both uppercase and lowercase letters.
  • Contains at least one digit.
  • Contains at least one special character (like @, #, $, etc.)

This policy applies only to new passwords.

While we recommend creating a new one that complies with this policy, we do not require you to change your current password

Bug fixes:

• CSV export: comma in agent names
• Wallboard 3 Ringing color status
• Wallboard 3 showing offline & logged out agents

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Version 5.2.310 – Date: 14-11-2024

General

• Preparation for new wallboard 10

New integration

• NPS.today is a tool that helps businesses gather and analyze customer feedback using the Net Promoter Score (NPS) system. It allows companies to see how loyal their customers are, track changes in customer feelings over time, and get useful insights to improve satisfaction and encourage business growth.
  You find more info at https://NPS.Today

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Version 5.2.288 – Date: 24-09-2024

General

• Added option to enable/disable agent status data collection.
• Fixed login persistence beyond browser session.

Scheduled Task

• Added ring group report.
• Fixed issue with French translation.

Wallboard

• Fixed German layout on wallboard 8

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Version 5.2.287 – Date: 21-08-2024

General / Admin

• Updated application to .NET 8.
• Added a popup for Agent Status Collection.
• We now require your active decision regarding the collection of agent data. Please refer to this article

Report

• Added an option to filter results within specific hourly intervals.

Scheduled Task

• Fixed issue with the Trunk Report.
• Fixed max size on Report Logo.

Admin

• Added an option to activate/deactivate agent status collection.

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Version 5.2.254 – Date: 24-06-2024

Wallboard

• Fixes wallboard not showing a newly added agent in rare scenarios.
• Added Last Activity field to Wallboard 5 & Wallboard 6.

Scheduled Task

• Added Agent Status Report
• Added Agent Status Detailed
• Added Trunk Report
• Added Queue Availability
• Added option for custom logo

Admin

• Added option to upload a custom logo for frontpage, Nav-menu and scheduled reports.

Queue Chat

• Added queue chat reporting (Requires users to log out and log in again)

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Version 5.2.252 – Date: 22-04-2024

Global

• JEDWare now supports 3CX V20 Update 1 (Build 673 Beta)

Wallboard

• Wallboard 8 will now show the total unique calls. (Overflow calls will only count once)
• Added the option to disable internal call count on WB5

Report

• Upgraded the software stack to .Net 8.
• Added new functionality to reduce the amount of traffic during reports.

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Version 5.2.251 – Date: 06-03-2024

Please note, that queues now are affected by the “Allow new extensions” setting on ROLES.

Users within a role, without access to any queue, will see “Queue” in reports being greyed out.

Please make sure, that users that need access to queue reports, are part of a role with at least one queue allowed.

Wallboard

• Changed wallboard 7 mailtemplate.
• Changed how DINA is calculated

Report

• Changed timestamp format to Hours:Minutes:Seconds.
• Changed how DINA is calculated
• Changed agent specific data for certain call type. eg. attended transfer.

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Version 5.2.235 – Date: 21-12-2023

Wallboard

• Fixed issue with Wallboard 5 not loading properly.

Report

• Fixed reports showing negative figures in waiting time.

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Version 5.2.223 – Date: 08-12-2023

Wallboard

• Introduced a new wallboard 9 for “Queue Callback” (For Single Queue based on Wallboard Layout 1)

Report

• Preparation for a new Chat Module

Scheduled Reports

• Added three new reports – where you can select/deselect figures.
  • Agent Outbound
  • Agent Total
  • Group Total
• Added the option to enable QCB in the Agent report
• Added “Total” to the Group Report
• Introduced custom date interval in the “Run Now” popup

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Version 5.2.222 – Date: 08-11-2023

This version also includes a fix for the wallboard reset time, which may have been affected by daylight saving time. We urge everyone who experiences difficulties to update the integration.

If you experience issues with the wallboard reset, please don’t hesitate to contact us at [email protected]

Wallboard

• Fixed issues regarding daylight savings.
• Fixed Wallboard 2 agents logging in.

Report

• Added IVR to advanced search.
• Updated the Agent Status to pull data directly from 3CX.

Scheduled Reports

• Queues and IVRs are now separated for better visibility.
• General system improvements.

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Version 5.2.148 – Date: 08-09-2023

Wallboard

• Wallboard 2 fontsize has been increased in topboxes.
• Various Wallboard 2 bugfixes, where agents might disappear in specific scenarios.
• Wallboard 4 SLA has been adjusted to better adapt to alerts.

Report

• Added Ring groups as a new report type. (Please note, your Integration needs to be at least 5.2.103 to show the RingGroup menu in the Advanced Search)
• Added lost calls per call type for better overview on agents report.
• “Ignore queue redirect” will now remove agents that is not part of the queue, when using the poll graph.
• Scheduled tasks now have the option to remove certain fields.
• Added graphs to the PDF email notification when a report is generated and attached.

Admin settings

• Added option to enable or disable ring groups.
• Queues and IVR’s are now separated for visibility.

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Version 5.2.147 – Date: 02-08-2023

Wallboard

• Wallboard 5 and 6 design has been adjusted to be more like wallboard 8.
• Wallboard 5 and 6 headers are now sortable.
• Fixed “Hide offline agents” and “Hide logged out agents” not always being applied on some wallboards.

Report

• Added From-To search functionality. This can be used to find calls from Agent to Agent, Agent to an external number, and vice versa.
  Please Note, You will have to upgrade the integration to 5.2.101 for this new FROM/TO menu to appear in the Advanced Search Menu.
• Added the count of unique phone numbers to the Queue report.

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Version 5.2.146 – Date: 29-06-2023

Report

• Added multi-search in the Search tab. Use commas to separate the values (eg. James, Peter, Eric).
• Fixed the option “Show Only Dina” in queue reports.

Scheduled Task

• Fixed SLA not being saved.
• Fixed spinners not stopping after pressing cancel.

Version 5.2.145 – Date: 17-06-2023

This version includes several fixes to the new 3CX Update 8 Alpha. Please update the integration before upgrading your 3CX version.

Wallboard

• Fixed DINA being miscalculated on wallboard 8
• Added option to reset Wallboards Daily, Weekly, and Monthly

Report

• Fixed ‘Per Queue’ total wait time
• Fixed DINA being miscalculated

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Version 5.2.144 – Date: 08-06-2023

Report

• Added DINA (Destination If No Answer) data on queue reports.
• Fixed Daily overview arrows not being aligned.

Scheduled Task

• Added “Lost Call Threshold” to the queue reports.
• The ‘Lost Call Threshold’ field divides lost calls into two categories: ‘Lost Under’ and ‘Lost Over’. It helps differentiate calls that were lost within a specific time threshold (typically 30 seconds) from those lost beyond that threshold. This field is used to calculate the service level, as calls falling under this threshold are ignored in the calculations. Its purpose is to facilitate the analysis of call performance and ensure accurate measurements of service quality.
• Daily reports are no longer sent on days that have been deselected.

Block number

• Added the ability to change the default time without locking the value.

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Version 5.2.130 – Date: 27-04-2023

Report

• Added callback tab in reports
• Changed the design of queue reports

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Version 5.2.124 – Date: 25-04-2023

Report

• Added callback tab in reports
• Changed the design of queue reports

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Version 5.2.113 – Date: 03-04-2023

Report

• Added “Queue Call back” search in report “Search” by using “QCB” keyword.

Wallboard

• Removed Wallboard 8 SLA options, that was not used.
• Moved the Wallboard 2 tracker to the top and updated the layouts
• Added “Show legacy layout” for users who prefer the old layout.

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Version 5.2.93 – Date: 05-01-2023

Report

• Added the option to do agent-specific searches.

Design

• Reworked the design of Advanced Search.

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Version 5.2.90 – Date: 03-04-2023

Report

• Added new beta feature under Tasks that allows users to create scheduled CSV- and PDF-reports.
• Scheduled reports can be sent daily, weekly, or monthly, and delivered by email or saved directly to your file directory (CSV only).

Queue Watcher

• Fixed an issue where certain extensions were unable to be deleted.

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Version 5.2.84 – Date: 18-11-2022

Wallboard

• Fixed an issue where users were unable to save queue settings

Settings

• Added option to hide pending email invitations

Report

• Fixed 12-hour sorting in Daily Overview

System

• Updated Dutch translations

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Version 5.2.81 – Date: 14-11-2022

Wallboard

• Fixed an issue where updating the queue order on a wallboard caused the wallboard data to reset (requires integration version 5.2.85).

Login

• Fixed issue where login screen was stuck on loading.

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Version 5.2.69 – Date: 08-09-2022

Report

• Added total minutes next to total time.
• Fixed the “Exclude dropped calls shorter than” function.
• Added “Exclude calls with talk time shorter than” function.

System

• Updated English and Danish translations.
• Added different time formats for the English language: 12-hour (AM/PM)-format and 24-hour format.
• Moved French translation into Beta-testing.
• Added three new languages to Beta-testing (German, Spanish, Dutch)(Google Translate).
• Design changes.

Settings

• Fixed issue where non-admin users were unable to access wallboard settings.
• Fixed issue where user roles could not be given access to certain features.
• Fixed issue with adding single queue watcher.

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Version 5.2.65 – Date: 29-08-2022

Report

• Fixed issue with agent compare function.
• Fixed issues with ignored agents appearing in daily reports.
• Design changes

Wallboard

• Fixed Wallboard 5 Average talk time.
• It is now possible to add multiple queues to a wallboard simultaneously.

Settings

• It is now possible to add multiple queue watchers simultaneously.

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Version 5.2.60 – Date: 01-07-2022

Report

• Added “Per queue” option when searching for multiple queues.
• Changed call direction on some call types, which was shown wrong.
• Optimized API, used for reports
• Added new CSV file on Reports
• Design changes
• Fixed an issue where disabled users could be shown on specific searches
• Added duration field on daily overview.

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Version 5.2.58 – Date: 23-05-2022

Report

• Conference calls now count as internal instead of inbound.
• lost internal calls now have a white icon instead of a red.

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Version 5.2.53 – Date: 26-04-2022

Report

• The graph can now be loaded after the report has been generated.
• Fixed issue on “Search”, where some calls would be listed together
• Fixed issue with interval searches, could result in mixed timeslots.

Wallboard

• Added static height on extension table on WB8
• Fixed CSS issue with queue settings