Change Log

New Features

• DID Calls report: Added a new scheduled report type for DID calls, available as PDF or CSV.
• Demo mode (silent mode): Received an overhaul.
• Updater: Added a rollback failsafe for restoring a previous integration version.
• Linux: Added an uninstall script to the installation folder.

General Fixes & Improvements

• Queue chat: Searching without selecting a queue or date range no longer causes a server error.
• Admin: Invitation errors now provide more specific information about the cause.
• Updates: Improved version and reinstall information on the Updates page.
• Demo mode: Fixed an issue where enabling demo mode could break the v6 call view.
• Advanced Search: Fixed the Caller and Destination columns overlapping.

Advanced Report

• Reports: Updated handling of legacy report data. We now fully support old data (before version 6 data)

Wallboard

• Performance: Wallboards now load faster and use two fewer API calls per board.

Scheduled Task

• DID Calls: Added a new DID Calls report type, available as PDF or CSV.
  • DID selection: The DID Calls report can optionally be limited to selected DIDs.
  • DID report: The report lists every call for the selected DIDs within the chosen period.
  • DID report: Added support for calls from the older 3CX call log, before 20.0.6.
• Trunk report: Transferred outbound calls are no longer counted as inbound calls.
• Trunk report: Inbound calls are now correctly counted through the report API.
• CSV call lists: Fixed call times being shifted twice due to timezone conversion.

New Features

• A new welcome popup that can be seen the first time you log in, and it can be opened from the user menu at any time after that
• New home dashboard that's built with the 3CX departments in mind
• New admin page that provides a better overview and more customization options
• 2FA has been implemented for users who want to use that option
• An integration auto-updater (needs to be enabled in Admin Settings - Updates)
• Italian is now available as a language option
• New API keys that can be used to connect to MCP's

General Fixes & Improvements

• Full app reskin to make it feel more modern
• The app has become more mobile-friendly
• Faster searches and page loads across the whole app
• Scheduled tasks no longer refresh the page when a task is set to inactive/active
• Improved protection against page crashes when the integration is down
• Created a support page with patch notes and moved the old system information there
• Updated the old "agent status" tab; it's now called "status", with some visual improvements as well

Advanced Report

• Drill-down has been expanded - There are more options for what numbers you want to see. Almost all numbers that have a call connected to them can be clicked and expanded
• A new "compare" functionality where you can compare the current search VS previous days/weeks/months/years
• The search field is prefilled with "all" if that is allowed for the role
• Call log limit raised to 25.000
• Redesigned the expanded option search; the inbound/outbound and internal call options are now split from the other options, enabling you to do a search that only fetches all the pickup calls or voicemails...
• Added a voicemail icon
• The time picker no longer allows searches into the future

Wallboard

• The wallboard settings have been updated -> making it easier to create and update wallboards
• All wallboards have become more responsive to account for smaller and larger screens
• A public share link is now possible to "share", which can be accessed without logging in
• Some updates to SLA visuals
• Many layout updates

Scheduled Task

• Updated the way a task is created and added more task templates
• All tasks created before this release will become a "legacy" task. They will still run and will be updated when they are edited
• New Free Search PDF and CSV export
• With admin permissions, multiple tasks can now be run or deleted

JEDWare version 5.2.152

Remember to press Ctrl + F5 to refresh your browser and ensure you are using the newest layouts and changes.

Changes

• New: Customer Experience Time — Added to the tables in both the Daily Overview and Advanced Search reports. Note: this won't appear if the search includes legacy data.
• New: Overview Stats Panel — Added a bridge call icon to the web app, and while we were at it, moved several other call type icons (voicemails, barge-ins, etc.) into a new summary panel at the top of the page. This panel can be collapsed using the arrow on the right.
• Made small adjustments to the popup boxes
• Fixed a bug where an internal call to a queue showed only the queue, not the caller
• Adjusted how agent time is visualized in Agent Status
• Added broader support for fetching old data into the overview and tables
• Made text in the popup easier to copy
• Voicemails and DINA calls can now be searched for
• Fixed an issue where talk time was sometimes calculated incorrectly for inbound queue calls
• Fixed an issue with the waiting time calculation on the Daily Overview page
• Updated the queue polling overview counting logic

Wallboard Changes

• Fixed WB9's title so it no longer gets pushed down into the table below it when using long names
• Improved WB9's layout and information display for better readability (let us know what you think!)
• Added WB5 switch layout button that appears when you hover over the "Calls / Attempts"
• Released WB10 (let us know what you think!)

Important: The 3CX v20 U6 Alpha and Beta versions have arrived. Please note that these versions are intended for evaluation purposes only. It is not recommended for production systems.

We can see that 3CX has moved the call data. Therefore, we cannot guarantee reliable call data in JEDWare with the 3CX v20 u6 Alpha or Beta versions.

We are working diligently to update JEDWare to support the new 3CX V20 Update 6 when it is released in its final version. Please don't update your 3CX server with Update 6 before we have announced here that we support it.

JEDWare application update 5.0.2.336 -> Click here

New Features:

• Blacklist Login

After 3 failed login attempts, the user is blocked for 30 minutes.

Each additional failed attempt extends the block by 30 minutes (up to a maximum duration).

A successful login resets the counter.

JEDWare Admins can unlock users under Admin Settings -> Users.

• Queue Call Back (QCB):

Queue Call Backs (answered and lost) are now displayed in advanced queue reports.

• Scheduled Task

Updated Queue - Inbound Activity with a Total Row.

Added option to exclude the Call List in Queue - Inbound Activity report.

Added option to exclude the CSV text header.

Added option to exclude calls outside of specified hours.

Bug Fixes:

• Daily Overview

Fixed CSV export to correctly pull data from the selected queue.

• Wallboard 5

Fixed internal call logic.

Resolved "NaN" value issue when using the old integration.

• Wallboard 8

Fixed total inbound display on load/reload.

JEDWare application update 5.0.2.330 -> Click here

New Features:

Daily Overview - Now showing hourly graph on selected queue.

Lost Queue Calls advanced search - Now showing arrows between called agents.

Advanced Search Queue - Reports exported to CSV now shows the original queue that the call was in.

Bug Fixes:

Daily Overview - Now the "Today - Select box" is aligned

Ring Groups - Deleted Ring Groups is now removed.

Wall Board 3 - Now showing different colors for custom status 1 and 2.

Wall Board Name - The Length is now set to max 50 characters

Necessary Service Window – February 22, 2025, from 11:00 AM to 3:00 PM (UTC)

JEDWare

We are required to perform an urgent update to our infrastructure, which unfortunately means that our JEDWare may be unavailable for a short period between 11:00 AM and 3:00 PM (UTC) on Saturday.

We apologize for any inconvenience this may cause and will do our best to complete the work as quickly as possible.

Status February 22, 3:15 PM (UTC) All our updates are completed and went well.

Best regards,

Team JEDWare

Dear valued customer

With full focus on planned tasks and bug fixes, we are pleased to announce the following updates:

New Features:

Daily overview select queue:

• You can now select individual queues in the daily overview

Wallboard 3:

• New sound for sla close alarm

Password Policy:

• At least 8 characters long
• Contains both uppercase and lowercase letters.
• Contains at least one digit.
• Contains at least one special character (like @, #, $, etc.)

This policy applies only to new passwords.

While we recommend creating a new one that complies with this policy, we do not require you to change your current password

Advanced queue search:

• Now showing which agents lost calls where ringing o

Bug fixes:

• CSV export: comma in agent names
• Wallboard 3 Ringing color status
• Wallboard 3 showing offline & logged out agents

Please note, if you update your 3CX server to Version 20.0 Update 5 (Build 506 Beta) You might have to restart the 3CX NGINX service, for JEDWare to change status to running

Please note that we are receiving many great ideas for JEDWare – thank you so much for your input! However, we have decided to pause all ad-hoc development to concentrate fully on our planned projects and ensure timely completion (aside from necessary bug fixes). We appreciate your understanding and look forward to showcasing our impressive new wallboards and reporting features once they're ready.

In other words, JEDWare will remain in its current form, as seen to now. As always, you’re welcome to share your ideas, including mockups, and we will gladly take note of them for future ad-hoc development when the time comes.

Thank you for your understanding.

Jesper Dahlstrøm CEO

Please note, if you update your 3CX server to Version 20.0 Update 5 (Build 506 Beta) You might have to restart the 3CX NGINX service, for JEDWare to change status to running

Dear Valued Customer,

We would like to take this opportunity to express our sincere gratitude for your continued trust and partnership in 2024. Your support has been instrumental in our success, and we are truly excited about the opportunities ahead.

As we look toward 2025, we remain committed to further enhancing JEDWare, delivering even better reporting and wallboard solutions for your business using the 3CX Phone System.

We greatly value our collaboration and look forward to continuing to serve you in the year ahead.

Stay tuned for exciting new features, including Hourly Scheduled Tasks and enhanced Custom Wallboards, coming soon to JEDWare!

Thank you once again for your business and trust.

Scheduled Task

• New Report "Queue - Inbound Activity"
• In response to customer demand, we have introduced a new report that mirrors the fields found in the "Advanced Report" results for improved insights into inbound queue activity.
• We have begun work on translating the reports. If you would like to contribute by helping translate the scheduled reports, please reach out to us at [email protected].

Advanced Report

• Resolved issue with missing poll data in 3CX version 20.x.x.
• We are currently in the process of backporting the poll data system to version 18. ETA Week 3.

General

• Preparation for new wallboard 10

New integration

• NPS.today is a tool that helps businesses gather and analyze customer feedback using the Net Promoter Score (NPS) system. It allows companies to see how loyal their customers are, track changes in customer feelings over time, and get useful insights to improve satisfaction and encourage business growth

General

• Added option to enable/disable agent status data collection.
• Fixed login persistence beyond browser session.

Scheduled Task

• Added ring group report.
• Fixed issue with French translation.

Wallboard

• Fixed german layout on wallboard 8.

General

• Updated application to .NET 8.
• Added a popup for Agent Status Collection.
• We now require your active decision regarding the collection of agent data. Please refer to this article 

Report

• Added an option to filter results within specific hourly intervals.

Scheduled Task

• Fixed issue with the Trunk Report.
• Fixed max size on Report Logo.

Admin

• Added an option to activate/deactivate agent status collection.

Wallboard

• Fixes wallboard not showing a newly added agent in rare scenarios.
• Added Last Activity field to Wallboard 5 & Wallboard 6.

Scheduled Task

• Added Agent Status Report
• Added Agent Status Detailed
• Added Trunk Report
• Added Queue Availability
• Added option for custom logo

Admin

• Added option to upload a custom logo for frontpage, Nav-menu and scheduled reports.

Queue Chat

• Added queue chat reporting (Requires users to log out and log in again)

Please note, that queues now are affected by the "Allow new extensions" setting on roles.

Users within a role, without access to any queue, will see "Queue" in reports being greyed out.

Please make sure, that users that need access to queue reports, are part of a role with at least one queue allowed.

If its still crossed out, please make sure to log out and back in.

Global

• JEDWare now supports 3CX V20 Update 1 (Build 673 Beta)

Wallboard

• Wallboard 8 will now show the total unique calls. (Overflow calls will only count once)
• Added the option to disable internal call count on WB5

Report

• Upgraded the software stack to .Net 8.
• Added new functionality to reduce the amount of traffic during reports.

3CX V20 Update 1 (Build 673 Beta) will be supported in upcoming JEDWare integration Version 5.0.2.123 (ETA is the 22 of April)

Please note, that queues now are affected by the "Allow new extensions" setting on roles.

Users within a role, without access to any queue, will see "Queue" in reports being greyed out.

Please make sure, that users that need access to queue reports, are part of a role with at least one queue allowed.

Report

• Changed timestamp format to Hours:Minutes:Seconds.
• Changed how DINA is calculated
• Changed agent specific data for certain call type. eg. attended transfer.

Wallboard

• Changed wallboard 7 mailtemplate.
• Changed how DINA is calculated

PLEASE NOTE: After you upgrade your 3CX to V18 Update 9 (Build 20) your JEDWare integration will show as not connected. Please reboot your 3CX Server and you should be up and Running with your JEDWare integration, alternatively, please restart your JEDWare service (sudo systemctl stop JEDWare && sudo systemctl start JEDWare).

21 December 2023, we have updated our integration to .NET 7 - this means you can now install JEDWare on 3CX v20 or update your v18 to v20 (Linux versions) - Please remember to update the JEDWare integration to v. 5.0.2.113 before you update your 3CX Server.

THANK YOU ALL for your trust and businesses in 2023, we really look forward to our cooperation in 2024, where we will continue our development of JEDWare to give you the best reporting and wallboards for business using the 3CX Phone system.

/Best wishes from Team JEDWare

General

• Fixed loading spinners missing.

Wallboard

• Fixed issue with Wallboard 5 not loading properly.

Report

• Fixed reports showing negative figures in waiting time.

PLEASE NOTE: After you upgrade your 3CX to V18 Update 9 (Build 20) your JEDWare integration will show as not connected. Please reboot your 3CX Server and you should be up and Running with your JEDWare integration, alternatively, please restart your JEDWare service (sudo systemctl stop JEDWare && sudo systemctl start JEDWare).

11 December 2023, V20 has been lifted from beta to release candidate - please note that JEDWare will not run if you upgrade your v18 server to v20. No Rush... Stay tuned - we will need to create a .NET7 installation file for JEDWare, and will follow up with a guide to upgrade. However, there is no need to be in a rush, as 3CX V18 should be supported for another 12 months😉

Scheduled Report Task

• Added three new reports
• Agent Outbound
• Agent Total
• Group Total
• Added the option to enable QCB in the Agent report
• Added "Total" to the Group Report
• Introduced custom date interval in the "Run Now" popup

Wallboard

• Introduced a new wallboard 9 for "Queue Callback"

Report

• Preparation for a new Chat Module

In this new release, we primarily focused on preparing for the 3CX V20 edition and we are happy to announce that we do have a development version that works with the new 3CX v20 Preview version. Please note that this version will not be released before we see the Release candidate from 3CX.

This version also includes a fix for the wallboard reset time, which may have been affected by daylight saving time. We urge everyone who experiences difficulties to update the integration.

If you continue to experience issues with the wallboard reset, please don't hesitate to contact us at [email protected].

Wallboard

• Fixed issues regarding daylight savings.
• Fixed Wallboard 2 agents logging in.

Report

• Added IVR to advanced search.
• Updated the Agent Status to pull data directly from 3CX.

Scheduled Task

• Queues and IVRs are now separated for better visibility.
• General system improvements.

August/September 2023 - 3CX has released the final version Version 18 Update 8 final version

Before you update your 3CX Server to the new 3CX release, please make sure that your JEDWare Integration is updated to the newest version 5.0.2.100 or higher (Click on the red bell in the top menu and follow the instruction)

Make sure your JEDWare Integration status is Green and shows Running.

Please find our guidance here: https://jed-ware.com/change-log/

.

News in this Application release:

Wallboard

• Wallboard 2 fontsize has been increased in topboxes.
• Various Wallboard 2 bugfixes, where agents might disappear in specific scenarios.
• Wallboard 4 SLA has been adjusted to better adapt to alerts.

Report

• Added Ring groups as a new report type.
• Added lost calls per call type for better overview on agents report.
• "ignore queue redirect" will now remove agents that is not part of the queue, when using the poll graph.
• Scheduled tasks now have the option to remove certain fields.
• Added graphs to the PDF email notification when a report is generated and attached.

Admin settings

• Added option to enable or disable ring groups.
• Queues and IVR's are now separated for visibility.

August 2023 - 3CX has released the final version Version 18 Update 8 final version

Before you update your 3CX Server to the new 3CX release, please make sure that your JEDWare Integration is updated to the newest version 5.0.2.100 or higher (Click on the red bell in the top menu and follow the instruction)

Make sure your JEDWare Integration status is Green and shows Running.

Please find our guidance here: https://jed-ware.com/change-log/

.

News in this Application release:

Wallboard

• Wallboard 5 and 6 design has been adjusted to be more like Wallboard 8.
• Wallboard 5 and 6 headers are now sortable.
• Fixed "Hide offline agents" and "Hide logged out agents" not always being applied on some wallboards.

Report

• Added From-To search functionality. This can be used to find calls from Agent to Agent, Agent to an external number, and vice versa. Please note, You will have to upgrade the integration to 5.2.101 for this new FROM/TO menu to appear in the Advanced Search Menu.
• Added the count of unique phone numbers to the Queue report.

19 July 2023 - today 3CX has released Version 18, Update 8 RC, Build 18.0.8.901

Before you update your 3CX Server to this new release, please make sure that your JEDWare Integration is updated to newest version 5.0.2.100 (Click on the red bell in the top menu and follow the instruction)

Make sure your JEDWare Integration status is Green and shows Running.

Now - if you wish - feel free to update your 3CX Server to the Release Candidate

After your 3CX update, your JEDWare integration will most probably be shown as; Integration status: No connection could be made

You can solve this by restarting your 3CX Server, or as your root user, run the below Linux commands to start the JEDWare Service:

sudo systemctl stop JEDWare

sudo systemctl start JEDWare

Wait approx. 30-60 sec. and the integration status should be shown as running (pres <F5> to update the Webpage.)

PLEASE ALSO NOTE,

We have updated our WEB site https://jed-ware.com. We did make a redirect to the login page, however, if you have bookmarked the jed-ware.com/login and landed on a WordPress login page, then please change your bookmark to https://customer.jed-ware.com/login

We will be closing down our development department for week 28, 29, & 30 - due to summer vacation. You can still send us an email at [email protected], but please expect some delay in our response during the coming weeks.

We wish you all a great summer🌞

Warm regards from the JEDWare Team.

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News in Application update 5.2.146

Report

• Added multi-search in the Search tab. Use commas to separate the values (eg. James, Peter, Eric).
• Fixed the option "Show Only Dina" in queue reports.

Scheduled Task

• Fixed SLA not being saved.
• Fixed spinners not stopping after pressing cancel.

Wallboard

• Optimized Wallboard timers to use fewer resources.
• Fixed NaN:NaN that shows up in some cases.
• Fixed Popup not loading the wallboard

Warning message

Please note, if you update your 3CX Server to Update 8 Alpha, you will BREAK the connection to the JEDWare Integration.

We are working as fast as we can to solve this integration issue, if you are running on a production system, please stay on the 18.0.7.312 version until further notice.

Report

• Added DINA (Destination If No Answer) data on queue reports.
• Fixed Daily overview arrows not being aligned.

Scheduled Task

• Added "Lost Call Threshold" to the queue reports.
• The 'Lost Call Threshold' field divides lost calls into two categories: 'Lost Under' and 'Lost Over'. It helps differentiate calls that were lost within a specific time threshold (typically 30 seconds) from those lost beyond that threshold. This field is used to calculate the service level, as calls falling under this threshold are ignored in the calculations. Its purpose is to facilitate the analysis of call performance and ensure accurate measurements of service quality.
• Daily reports are no longer sent on days that have been deselected.

Block number

• Added the ability to change the default time without locking the value.

Report

• Added callback tab in reports
• Changed the design of queue reports

Wallboard

• Redesigned Wallboard 8 for better scalability
• Added the ability to sort wallboard 8 via table headers
• Added the option to set wallboard 8 default queue sorting behaviour
• Long phone numbers / queue names will be cut off. A hover effect has been added to show the full text.

Report

• Fixed the arrow in advanced search not being centered.
• Temporarily removed the option to search for QCB within the Queue Search.
• We are currently working on a better implementation of QCB. A temporary workaround is using the "Advanced search" -> "Search" and search for "QCB"

Report

• Added the option to do agent-specific searches.

Design

• Reworked the design of Advanced Search.

Report

• Added new beta feature under Tasks that allows users to create scheduled CSV- and PDF-reports.
• Scheduled reports can be sent daily, weekly, or monthly, and delivered by email or saved directly to your file directory (CSV only).

Queue Watcher

• Fixed an issue where certain extensions were unable to be deleted.

Wallboard

• Fixed an issue where updating the queue order on a wallboard caused the wallboard data to reset (requires integration version 5.2.85).

Login

• Fixed issue where login screen was stuck on loading.

Report

• Added total minutes next to total time.
• Fixed the "Exclude dropped calls shorter than" function.
• Added "Exclude calls with talk time shorter than" function.

System

• Updated English and Danish translations.
• Added different time formats for the English language: 12-hour (AM/PM)-format and 24-hour format.
• Moved French translation into Beta-testing.
• Added three new languages to Beta-testing (German, Spanish, Dutch)(Google Translate).
• Design changes.

Settings

• Fixed issue where non-admin users were unable to access wallboard settings.
• Fixed issue where user roles could not be given access to certain features.
• Fixed issue with adding single queue watcher.

Report

• Fixed issue with agent compare function.
• Fixed issue with ignored agents appearing in daily report.
• Design changes

Wallboard

• Fixed Wallboard 5 Average talktime.
• Its now possible to add multiple queues to a wallboard simultaneously.

Settings

• Its now possible to add multiple queuewatchers simultaneously.

Report

• Added "Per queue" option when searching for multiple queues.
• Changed call direction on some call types, which was shown wrong.
• Optimized API, used for reports
• Added new CSV file on Reports
• Design changes
• Fixed an issue where disabled users could be shown on specific searches
• Added duration field on daily overview.

Report

• Conference calls now counts as internal instead of inbound.
• lost internal calls now have a white icon instead of red.

Report

• The graph can now be loaded after the report has been generated.
• Fixed issue on "Search", where some calls would be listed together
• Fixed issue with interval searches, could result in mixed timeslots.

Wallboard

• Added static height on extensiontable on WB8
• Fixed CSS issue with queue settings

Report

• Fixed issue where SIP-Forking could result in wrong talktime.
• Status reports now show times from "start time" to "now" - instead of rest of the day.

Wallboard

• Fixed issue on Wallboard 8, if agent was only part of some queues

Layout

• Layout changes, so call lists are now matched up with rest of application.
• Loading button behavior fixed.

Wallboard

• Wallboard 8 is fixed in popup mode.
• fixed show previous calls and mail options on wallboard 7

Report

• fixed issue where queue reports sometimes failed if "answered" was disabled.

Wallboard

• Wallboard 8 is now in beta.

Settings

• added tooltips on settings

Wallboard

• Added options for Wallboard 7, Wallboard title, Mail to, and Display call history.
• Wallboard 5 now shows correct numbers for average talk time and average wait time.

Home

• Fixed an issue with 3cx license chek

Report

• Fixed an issue regarding pulled calls (*20*)

General

• Fixed translations issues on some pages.
• Added more French translations.

Wallboard

• 2 New wallboard layouts are now available.

Report

• Fixed an issue where reports would show data from an additional day, when searching for specific dates. This was only an issue in specific timezones.

General

• Changed colour of the exit button on some pages.

Roles

• Fixed access issues for the first user created on a license.

General

• Changed role behaviour.

Wallboard

• Queue boxes of Wallboard Layout 3 have been colour-corrected.

Settings

• Added new settings for roles for better control of user access.
• Users can now be granted a role that gives them access to specific features.
• Control users' ability to see specific wallboards and extensions.
• Be sure to relog after your role is assigned for it to work.
• Be sure to reassign roles for users.
• Added a new email feature for creating new users. When creating a new user, they will choose their own password via sent email.

General

• Changed favicon and site titles.
• Fixed an issue where selecting extensions in large multi-select lists would make the list disappear.

Reports

• Added interval for the "Search" tab. 
• Added the possibility to show statistics for individual agents when searching for multiple agents.
• Improved thread handling for larger amounts of data.
• Changed French translations in the graph area.
• Fixed an issue where the abandonment rate on a single extension is sometimes displayed as zero.
• Fixed an issue in daily overview with time zones.

Caller ID

• Fixed an issue where Caller ID was changed to the selected predefined Caller ID, instead of the manual typed number.

General

• Its now possible to reset your password from the login screen.

Reports

• Search tabs input field is no longer case sensitive.

Caller ID

• Fixed an issue where Caller ID Permission was not able to be changed. This only affected new users.

Reports

• Optimized report code for future feature releases.

Settings

• Added a general option for setting a timezone for the licensekey. This timezone will affect general functions like csv Task, and be the default timezone new users will get.

Report:

• Added a new page called "Tasks". (Requires Integration v5.0.0.4 or higher)
• Added the feature to have JEDWare auto generate CSV files to your server once a day.
• We are currently working on more features in this category, this includes sending reports over mail.

General changes

• Major UI and design improvements.
• We are always working on improving our application, and even more changes will be coming soon.
• Support of 3CX v18. This includes support for our new integration v5.

Home

• Responsive changes to the frontpage.
• Added 3CX version, 3CX edition and 3CX SIM calls to dashboard.

Reports

• Added a new graph that shows averages.
• Changed the way user select days to search. This also makes it possible to search between two times, etc 15:00 - 19:00.
• Added more advanced settings. Specific day search, and Ignore Queue Redirects.
• Added a new graph to show average, when searching in the time intervals 15min, 30min and 60min.
• Optimised reports so it should be faster.
• We will keep monitoring our performance of reports, and still working on improving it even more.
• Fixed minor problems with graphs.

Caller ID

• Responsive changes to the Caller ID.

Settings

• Queue watcher: Fixed a issue adding multiple extensions to same queue.

Reports

• Fixed an issue with "Daily Overview" if calls were made to shared parking extensions (SP).
• Fixed an issue with "Search Specific" if calls were made from a searched extension to a system extension related to SP or HOLL.
• Fixed an issue with graphs not showing in chronological order (15, 30, or 60 min intervals).
• Added a note to Agent, Queue/IVR, Group or Search that all calls are either Inbound, outbound or internal (search filters).
• Changed "Avg. Calls" to "Per hour" on single day search instead of per day, that would be the same as the total number.

Settings

• Added number of extensions, queues and IVRs under "General".

General changes

• We are constantly trying to improve the user experience, which means we also added a few design improvements.

Known issues

• We are currently aware of problems, where call reports larger than approx. 20.000 calls are failing due to Nginx timeout on the 3CX server.
• This issue is mostly seen when pulling requests using the new "All" selection.
• Note: this timeout is not affecting either the 3CX calls or presence.

Wallboard

• Reset timer is now affected by users Timezone. Be sure to check your reset time after updating to integration version 4.2.2.1
• Fixed a bug that sometimes made settings page return http code 500.

Reports

• CSV files are now affected by user selected timezone.