JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this, we developed the JEDWare Reporting Tool for 3CX. JEDWare is created and maintained by our dedicated team of developers in Denmark. It leverages raw call
PDF Reports to be send as e-Mail We’ve added a new feature to Tasks: automatic PDF and CSV report generation for your 3CX Calls. With this update, you can set up reports to be emailed or saved to a directory of your choice. You have full control over when these
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only 10.000 Rows.https://www.3cx.com/community/threads/my-reports-are-no-more-than-10008-lines.67252/post-290884 In JEDWare we do try to pull as many calls as you want – JEDWare does not have a limit – however, we do
Troubleshooting Scheduled Reports If you receive an e-Mail stating that no call has been found, the reason is most properly that you selected days with no calls. Find more info for Scheduled Reports in the posts below
Scheduled Agent report to PDF and e-Mail JEDWare´s 3CX Agent report delivered by PDF The JEDWare Agent Report provides a detailed breakdown of call activity for agents within a specified period. This report helps managers track agent performance, workload distribution, improving customer service, and ensuring a balanced distribution of calls
Scheduled Agent report – Outbound to PDF and e-Mail 3CX Agent report – Outbound to PDF JEDWare´s 3CX Agent report – Outbound delivered by PDF For Call centers, this report is a must-have. This Call-center Agent report – Outbound shows the total Outbound Calls, in the selected period, typically you
Scheduled Agent report – total, to PDF and e-Mail 3CX Agent report – Outbound to PDF JEDWare´s 3CX Agent report – totaldelivered by PDF For Call centers, this report is a must-have. This Call-center Agent report – total, shows the total Calls, in the selected period, typically you will run
Scheduled Group report to PDF and e-Mail 3CX Group report to PDF JEDWare´s 3CX Group report delivered by PDF For Call centers, this report is a must-have. This Call-center Group report shows the total Calls of the group, in the selected period, typically you will run a Monthly report. The
Scheduled Group report – total, to PDF and e-Mail JEDWare´s 3CX Group report – totaldelivered by PDF For those who thrive on data-driven insights, the JEDWare Group Report – Total provides a detailed statistical breakdown of your team’s call activity, helping you optimize efficiency and performance. This is the report
Scheduled Agent Status report to PDF and e-Mail JEDWare´s 3CX Agent Status report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status Report Gain insights into your team’s availability, breaks, and overall working hours with the JEDWare Agent Status Report. Track how much time agents spend actively available, on
Scheduled Agent Status Group report to PDF and e-Mail JEDWare´s 3CX Agent Status Group report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status Group Report Gain insights into your Group/department’s availability, breaks, and overall working hours with the JEDWare Agent Status Report. Track how much time agents spend
Scheduled Agent Status Detailed report to PDF and e-Mail JEDWare´s 3CX Agent Status Detailed report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status Detailed Report Gain detailed insights into your team’s availability, breaks, and overall working hours with the JEDWare Agent Status Detailed Report. Track how much time
Scheduled Agent Status Detailed Group report to PDF and e-Mail JEDWare´s 3CX Agent Status Detailed Group report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status Detailed Group report Gain detailed insights into your team’s availability, breaks, and overall working hours with the JEDWare Agent Status Detailed Group report.
Scheduled Queue – Availability report to PDF and e-Mail JEDWare´s 3CX Queue – Availability report delivered by PDF Optimize Workforce Productivity with JEDWare Queue – Availability report Gain detailed insights into your team’s availability in the queues, overall working hours with the JEDWare Queue – Availability report. Track how much
Scheduled Queue report to PDF and e-Mail JEDWare´s 3CX Queue report delivered by PDF Optimize Call Handling with JEDWare Queue Report Get a detailed overview of your inbound call queues, including wait times, answered calls, lost calls, and service levels. The JEDWare Queue Report helps you monitor performance, improve response
Scheduled Queue – per day report to PDF and e-Mail JEDWare´s 3CX Queue – per day report delivered by PDF Optimize Call Handling with JEDWare Queue – per day Report Get a detailed overview of your inbound call queues, including, answered calls, lost calls, and service levels. The JEDWare Queue
Scheduled Queue – per day report to PDF and e-Mail JEDWare´s 3CX Queue – Inbound Activity report delivered by PDF Track Inbound Call Performance with JEDWare Queue – Inbound Activity Report This report gives a clear breakdown of your inbound call activity, including answered vs. lost calls, talk time, and
Scheduled Ring Group report to PDF and e-Mail JEDWare´s 3CX Ring Group report delivered by PDF Boost Call Handling with JEDWare Ring Group ReportUnderstand exactly how your ring groups are performing with the JEDWare Ring Group report. Monitor calls, answer rates, talk time, and service levels with 100% transparency. Use
Scheduled All Calls report to PDF and e-Mail JEDWare´s 3CX All Calls report delivered by PDF Streamline Call Performance with JEDWare All Calls ReportGet full visibility into your call activity with the JEDWare All Calls report. Track inbound, outbound, and internal calls, average wait and talk times, and identify lost
Scheduled Trunk report to PDF and e-Mail JEDWare´s 3CX Trunk report delivered by PDF Gain Full Visibility into Your Call Traffic with JEDWare Trunk Report This report provides a breakdown of call activity across your trunks and DID numbers, helping you monitor usage, track answered calls, and optimize your telephony
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]
