JEDWare philosophy for our 3CX reporting
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this,
For Call centers, this report is a must-have. This Call-center Agent report – total, shows the total Calls, in the selected period, typically you will run a Monthly report.
The PDF end result for a total Agent Report will look similar to the one below.
In the JEDWare left menu, click Report -> Scheduled tasks, and click on the top menu PDF GENERATION
We do offer templates for:
As a start, select the extension numbers or names of the Agents you want to include in this report.
Select the specific settings for your Report selection, eg. only lost Calls, or only inbound and so on.
Use exclusions, if you don’t want to report calls shorter than xx seconds, or perhaps Calls with a Talktime shorter than xx Seconds.
If you selected Hourly In the above Interval, you can now select
Hourly or Extended hourly with start and end time
If you selected Daily In the above Interval, you can now select Today or Yesterday
If you selected Weekly, you now have to select a day for this Report generation
If you selected Monthly you will have to select First or Last day of the Month for this report generation
Please select 24 Hours, or AM/PM Time / Date format.
This can be handy if the server is split between different Countries and this report is to be used at a specific timezone. Eg. the Server is placed in Norway, but the user that needs the report is placed in the US, here you can select a US TimeZone, and the report will use the US local timezone for the creation of this Report.
Select between Landscape and Portrait
Type in the e-mail to which this report is attended, and you can add one or several e-mails for this report (For several, please divide by a comma) We look out for if the email address looks correct and give it a Green Checkmark if it does.
Your automatic PDF generation is now scheduled to run. and the report will be e-mailed to you as soon as it has been created.
In the Tasks, you will find your Scheduled Reports. From here you can Enable / Disable the Schedule, you can edit the Scheduled Report, you can Delete your Schedules Report, and you are able to Run the report “right now”, to check out if your report settings are as expected.
9. Happy Reporting:-)
Find more info for Scheduled PDF Reports in the posts below
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this,
PDF Reports to be send as e-Mail We’ve added a new feature to Tasks: automatic PDF and CSV report generation for your 3CX Calls. With
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only
Troubleshooting Scheduled Reports If you receive an e-Mail stating that no call has been found, the reason is most properly that you selected days with
Scheduled Agent report to PDF and e-Mail JEDWare´s 3CX Agent report delivered by PDF The JEDWare Agent Report provides a detailed breakdown of call activity
Scheduled Agent report – Outbound to PDF and e-Mail 3CX Agent report – Outbound to PDF JEDWare´s 3CX Agent report – Outbound delivered by PDF
Scheduled Agent report – total, to PDF and e-Mail 3CX Agent report – Outbound to PDF JEDWare´s 3CX Agent report – totaldelivered by PDF For
Scheduled Group report to PDF and e-Mail 3CX Group report to PDF JEDWare´s 3CX Group report delivered by PDF For Call centers, this report is
Scheduled Group report – total, to PDF and e-Mail JEDWare´s 3CX Group report – totaldelivered by PDF For those who thrive on data-driven insights, the
Scheduled Agent Status report to PDF and e-Mail JEDWare´s 3CX Agent Status report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status Report Gain
Scheduled Agent Status Group report to PDF and e-Mail JEDWare´s 3CX Agent Status Group report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status
Scheduled Agent Status Detailed report to PDF and e-Mail JEDWare´s 3CX Agent Status Detailed report delivered by PDF Optimize Workforce Productivity with JEDWare Agent Status
Scheduled Agent Status Detailed Group report to PDF and e-Mail JEDWare´s 3CX Agent Status Detailed Group report delivered by PDF Optimize Workforce Productivity with JEDWare
Scheduled Queue – Availability report to PDF and e-Mail JEDWare´s 3CX Queue – Availability report delivered by PDF Optimize Workforce Productivity with JEDWare Queue –
Scheduled Queue report to PDF and e-Mail JEDWare´s 3CX Queue report delivered by PDF Optimize Call Handling with JEDWare Queue Report Get a detailed overview
Scheduled Queue – per day report to PDF and e-Mail JEDWare´s 3CX Queue – per day report delivered by PDF Optimize Call Handling with JEDWare
Scheduled Queue – per day report to PDF and e-Mail JEDWare´s 3CX Queue – Inbound Activity report delivered by PDF Track Inbound Call Performance with
Scheduled Ring Group report to PDF and e-Mail JEDWare´s 3CX Ring Group report delivered by PDF Boost Call Handling with JEDWare Ring Group ReportUnderstand exactly
Scheduled All Calls report to PDF and e-Mail JEDWare´s 3CX All Calls report delivered by PDF Streamline Call Performance with JEDWare All Calls ReportGet full
Scheduled Trunk report to PDF and e-Mail JEDWare´s 3CX Trunk report delivered by PDF Gain Full Visibility into Your Call Traffic with JEDWare Trunk Report
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]