Start with Run now in the task list: it builds the report immediately, so you see within a minute whether the settings work.
The email says "No calls found"
The report ran, but the period had no calls that matched the settings. Typical causes:
- The data range covered a weekend or a holiday, for example a daily report of Yesterday running on a Monday morning with Saturday and Sunday unticked.
- The selected agents, queues or departments had no calls, or every call was filtered out by the exclusions.
- The integration was disconnected during the period, so no call data could be read. Check the integration status in the app.
No email arrives
- Add [email protected] to your safe senders and check the spam folder.
- Open the task and check the addresses; several addresses are separated by a comma, and a green check mark confirms a valid address.
- Check that the task is enabled in the task list, and look at its last run.
The CSV file is not in the folder
- The path is on the 3CX server, not on your PC: for example
/opton Linux orC:/CSVfileson Windows. The folder must exist and the JEDWare service must be allowed to write to it. - A network share must be reachable from the 3CX server with the account the JEDWare service runs under.
The report ran with wrong times
Open the task and check Timezone and Date format. Times are shown in the timezone you chose, not necessarily the 3CX server timezone.
The report never ran
Reports are built on your 3CX server at the time of generation. If the server or the JEDWare integration was down at that moment, the run is skipped. See Why is my integration status No connection and How to restart the JEDWare service.