A restart of the JEDWare integration fixes most connection problems: the status No connection, a lost connection after a 3CX update, or a wallboard that shows no data. Restarting JEDWare does not touch your calls. Restarting Nginx interrupts the 3CX web client and presence for a few seconds, so only do that when the guide asks for it.
Debian
Restart JEDWare:
sudo systemctl restart JEDWare
Restart Nginx and JEDWare, in that order:
sudo systemctl restart nginx
sudo systemctl restart JEDWare
Check that the service is running:
sudo systemctl status JEDWare
Windows
- Press Win + R, type services.msc and press Enter.
- Select JEDWare Integration and click Restart.
- If the guide asks for Nginx too: restart 3CX PhoneSystem Nginx Server first, then JEDWare Integration.
Afterwards
Sign in at app.jed-ware.com and check the integration status. Still No connection? Continue with Why is my integration status No connection.