Queue Chat
Live Chat, WhatsApp, Facebook, SMSLive Chat, WhatsApp, Facebook and SMS run through your 3CX queues just like calls do. JEDWare gives them the statistics they never had.
14 days free · full access · no credit card
The problem
More and more customer contact arrives in writing: the chat widget on the website, WhatsApp, Facebook messages, SMS. 3CX routes them through queues just like calls, but while every call is counted, timed and reported, the written half of the workload tends to be invisible.
Why teams love it
Conversations and messages are counted per queue, per agent and per channel, so the team handling forty WhatsApp threads a day finally shows up in the numbers next to the team answering forty calls.
Calls on one side and chats on the other. Staffing decisions finally see the whole workload.
See whether the volume is the website widget or WhatsApp, for the same period and the same queues as your call statistics.
Open any conversation and read what was said, who handled it and how long it took.
If 3CX routes it through a queue, JEDWare counts it.
What's inside
See how many conversations each queue received and how many messages that were exchanged, and which agents carried them.
How many written conversations each queue received in the period.
How many messages a conversation turned into, per queue and per agent.
How long each conversation took, next to the talk time of your calls.
Live Chat, WhatsApp, Facebook and SMS, each filterable on its own.
Computed by the same reporting service as your call statistics.
"Which agent had the most WhatsApp chats last week?" is one question away in Claude, ChatGPT or Copilot.
API and AI
Queue chat statistics are included in the Statistics API and available to your AI assistant through MCP, with the same queues, agents and periods as everything else.
Sample conversation. Claude, ChatGPT and other assistants through MCP.
Pricing
No extra setupQueue Chat needs no extra setup per channel and no extra module. If 3CX routes a conversation through a queue, it is counted. Full access for 14 days, no credit card.
Requires 3CX v20 Update 6 or later, Linux or Windows.
3CX routes written conversations through the same queues as calls, but the built-in statistics stop at the phone. JEDWare Queue Chat counts conversations and messages per queue, per agent and per channel, with the handling time of each conversation and the full conversation log.
Filter by channel to see whether the load is the website widget or WhatsApp, for the same period and the same queues as your call statistics.
There is no extra setup per channel. If 3CX routes a conversation through a queue, JEDWare counts it. The figures are also available through the Statistics API and to AI assistants such as Claude, ChatGPT and Copilot through MCP.
Queue Chat is part of JEDWare, together with reports, a personal dashboard for every user and live wallboards. See pricing for what is included.
Ready when you are
Free for 14 days with your own 3CX data. Full access, no credit card.
