The JEDWare Dashboard is the first page you see after logging in. It shows live 3CX call activity for today: total, answered and lost calls, the split between inbound, outbound and internal, and average wait and talk times. The 3CX Dashboard view refreshes on its own, so it works as a personal overview on a second screen as well as the starting point for the reports.

What you see depends on who you are. An agent sees Your stats, the calls handled on their own extension. A department supervisor sees the whole department, with every member listed. An administrator sees the complete phone system and can open any department. Nothing has to be configured for this: JEDWare reads departments, members and roles from 3CX and applies them the moment you log in.

For Your stats to work, JEDWare needs to know which 3CX extension belongs to your login. In most cases the match happens automatically on the email address that is set on the extension in 3CX. When the emails differ, the Dashboard tells you and an administrator can link the extension by hand in Admin settings, Users.

The guides below cover both parts: a walkthrough of every tile and filter on the Dashboard, and how the login-to-extension link is made, checked and corrected. The Departments guides explain the supervisor view and the Department page in more detail. The department views require JEDWare integration 26.9.1 or newer on the 3CX server.