Version 2.0
Effective Date: 15 May 2026
Website: https://jed-ware.com
Last updated: May 15, 2026
These Terms of Service (“Terms”) govern access to and use of the JEDWare services, software, integrations, dashboards, reports, analytics tools, and related functionality (collectively, the “Services”) provided by JEDWare ApS (“JEDWare”, “Company”, “we”, “us”, or “our”).
These Terms constitute a legally binding agreement between JEDWare and the legal entity subscribing to or using the Services (“Customer”, “you”, or “your”).
By creating an account, installing, activating, accessing, or using the Services, Customer agrees to be bound by these Terms.
If an individual accepts these Terms on behalf of a company or other legal entity, such individual represents and warrants that they have authority to bind that entity to these Terms.
Customer’s access to and use of the Services is also conditioned on compliance with the following documents, each of which forms an integral part of these Terms:
In the event of a conflict between these Terms, the DPA, and any applicable Order Form or written agreement, the following order of precedence shall apply:
The Services are intended solely for business and professional use.
Customer represents and warrants that:
JEDWare provides analytics, reporting, wallboard, monitoring, and integration services designed to operate with supported telephony platforms, including 3CX environments.
The Services may include:
JEDWare may modify, improve, suspend, or discontinue portions of the Services from time to time.
Customer is solely responsible for:
Customer shall not:
Where JEDWare processes personal data on behalf of Customer, Customer acts as the data controller and JEDWare acts as the data processor under Regulation (EU) 2016/679 (“GDPR”).
The parties’ respective obligations regarding personal data are set out in the DPA.
Customer acknowledges and agrees that:
Certain features may involve the processing of employee or agent activity data, including queue login/logout events or status changes.
Such features are disabled by default and must be explicitly enabled by Customer.
Customer is solely responsible for ensuring that use of such features complies with all applicable employment, labor, privacy, and data protection laws.
Customer is responsible for all activities occurring under its accounts.
Customer shall promptly notify JEDWare of any unauthorized access or suspected security incident involving Customer’s account.
JEDWare may suspend access to the Services where reasonably necessary to:
Customer agrees to pay all applicable fees associated with the Services.
Unless otherwise agreed in writing:
JEDWare may modify pricing upon at least 30 days’ prior notice.
JEDWare will use commercially reasonable efforts to maintain availability and reliability of the Services.
Customer acknowledges that:
JEDWare may perform scheduled maintenance from time to time.
The Services may integrate with third-party systems, software, APIs, or telecommunications providers.
JEDWare does not control and is not responsible for:
Customer acknowledges that continued compatibility with third-party systems cannot be guaranteed where third-party providers modify, discontinue, or restrict functionality.
JEDWare and its licensors retain all right, title, and interest in and to the Services, including all software, trademarks, documentation, designs, reports, and intellectual property rights.
Subject to these Terms, JEDWare grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription term.
Customer shall not remove proprietary notices or branding from the Services.
Each party agrees to protect confidential information disclosed by the other party using at least reasonable care.
Confidential information includes non-public:
Confidential information does not include information that:
JEDWare maintains reasonable technical and organizational security measures appropriate to the nature of the Services and associated risks.
Such measures may include:
Additional details are described in the DPA.
Customer shall not use the Services to:
JEDWare may suspend or terminate access for violations of this section.
Except as expressly stated in these Terms, the Services are provided “AS IS” and “AS AVAILABLE”.
To the maximum extent permitted by law, JEDWare disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of:
JEDWare does not warrant that the Services will be completely secure, uninterrupted, or free from vulnerabilities.
To the maximum extent permitted by law:
Nothing in these Terms limits liability that cannot lawfully be excluded or limited under applicable law.
Customer agrees to indemnify and hold harmless JEDWare, its affiliates, officers, employees, and agents from claims, damages, liabilities, and expenses arising from:
These Terms remain effective until terminated.
Either party may terminate the Services:
JEDWare may suspend or terminate access immediately where necessary to:
Upon termination:
personal data shall be handled in accordance with the DPA.
Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including:
JEDWare may modify the Services or these Terms from time to time.
Material changes will be communicated through email, in-application notification, or publication on the website at least 30 days before taking effect.
Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If Customer objects to a material change on reasonable grounds, Customer may terminate the affected Services before the changes take effect.
These Terms shall be governed by and construed in accordance with the laws of Denmark.
Any dispute arising out of or relating to these Terms, the Services, or the DPA shall be subject to the exclusive jurisdiction of the Danish courts.
Entire Agreement
These Terms, together with the DPA, Privacy Policy, and any applicable Order Form, constitute the entire agreement between the parties.
Severability
If any provision is held unenforceable, the remaining provisions shall remain in effect.
Assignment
Customer may not assign these Terms without prior written consent from JEDWare.
JEDWare may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets.
No Waiver
Failure to enforce any provision shall not constitute a waiver.
JEDWare ApS
Bogensevej 90, DK-5270 Odense N
Denmark
VAT: DK-35653821
Email: [email protected]
Website: https://jed-ware.com
