Predefined Caller ID list for your 3CX
Presets are named numbers your users pick from when they change a caller ID: “Sales line”, “Campaign spring”, “Support”. The name is internal, only the
Caller ID is the number a customer sees when one of your extensions calls out. With JEDWare caller ID for 3CX you change it without opening the 3CX admin console: tick one or many extensions on the Caller ID page in the left menu, click Set caller ID and pick the number. A sales team can call from the campaign line during a campaign and go back to the main number afterwards in a minute.
Administrators keep this under control with predefined caller ID lists. A preset is a named number, such as Campaign line or Support desk, and the list decides which choices users may pick from. The Permissions tab decides what users may choose: a preset, a typed number, the 3CX default or anonymous. The Log tab shows who changed what.
The guides below cover changing the caller ID of one or many extensions, and creating and maintaining the presets and permissions.
For the sales-side overview of the 3CX outbound caller ID feature in JEDWare, see the feature page.
Presets are named numbers your users pick from when they change a caller ID: “Sales line”, “Campaign spring”, “Support”. The name is internal, only the
The caller ID is the number the called party sees. In an outbound call center it changes often: a new campaign, a project that is