For Outbound Call-Centers, it is very handy that for instance a Teamleader can change an Agents Caller ID right away when the agent moves to a new project or needs to go back to follow up on an existing project.
With JEDWare´s Caller-ID, you can assign a group of people, with the right to change the Caller ID for the Agents, instead of giving the rights to enter the 3CX Management Console. JEDWare will update the Users Outbound Caller ID Instantly when changed in the Caller ID Menu.
Please make sure that you have access to use the Caller ID feature in User roles
So in short, with in JEDWare´s Caller ID, you will be able to change the phone number shown to the receiver when you users are making outbound calls.
First, please type in an extension that you want to change the Caller ID on. At the moment, it is only possible to add one by one, but we are working on further updates to the Caller ID feature.
When you have selected your extension, you have 4 options on how to select your Caller ID.
When you have chosen extension and Caller ID, please click save. Your changes have already been made. If you want to test it before calling out, you can see the changes in your 3CX Management Console.
In the Caller ID log, you will find a log on all the Caller ID Changes that have been made from your JEDWare APP.
Find more Caller ID info in the posts below