The caller ID is the number the called party sees. In an outbound call center it changes often: a new campaign, a project that is over, an agent who moves to another team. With Caller ID in the left menu, a team leader changes it in JEDWare in a few seconds, without access to the 3CX Management Console. JEDWare writes the new number to 3CX right away.
Before you start
- Your role needs the Caller ID feature. The Caller ID settings feature is only needed for the Presets and Permissions tabs. See User roles.
- The extension must be visible to JEDWare and included in your role’s extension access.
- Numbers must be ones your trunk provider accepts as caller ID. A number the provider does not own is usually replaced by the trunk number.
The Extensions tab
The page opens on Extensions: one row per extension with the caller ID it shows today, where that number came from (a preset, typed in, or the 3CX default) and who changed it last. Search by extension or name.
Change the caller ID
- Tick one or more extensions. The counter on Set caller ID shows how many.
- Click Set caller ID.
- Choose what the extensions should show:
- Preset: a named number from the list. See Predefined Caller ID list.
- Type a number: any number, for example a campaign line.
- 3CX default: clear the override and use the number set in the 3CX Management Console.
- Anonymous: hide the number. Some providers ignore this and show the trunk number instead.
- Click Apply. The change is written to 3CX immediately and applies to the next outbound call.
The Log tab
Log lists every change made through JEDWare: when, which extension, which number and who did it. Use it when a customer asks why a call came from a number they did not expect.
For the overview of changing the caller ID in 3CX with JEDWare, see the 3CX outbound caller ID feature page.
