3CX Support does not support third-party applications
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all. As
Fortunately, you should be able to resolve this issue easily, simply by restarting the JEDWare service.
For Debian Servers
We have seen that after a 3CX update (typically on v18 SP5 installations), the nginx.conf has been overwritten by the ServicePack installation, and our include setting has been lost.
To solve this issue:
include “/etc/nginx/jedware.conf”;
We have seen that after a 3CX update (typically on Windows installations), the nginx.conf has been overwritten by the ServicePack installation, and our include setting has been lost.
To solve this issue:
From the Windows Services –> Stop the 3CX PhoneSystem Nginx Server
From the Windows Services –> Stop the JEDWare Integration (if running)
Find C:\Program Files\3CX Phone System\Bin\nginx\conf\nginx.conf
Open the nginx.conf file in a text editor (eg. Notepad ++)
At the bottom of the file, please insert as shown in the picture:
include jedware.conf;
Save the nginx.conf file
From your Windows Services – Start the 3CX NGINX Service (3CX PhoneSystem Nginx Server)
From your Windows Services – start the JEDWare Integration Service (JEDWare Integration)
Another way is to just reinstall JEDWare.
Find more FAQ posts below
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all. As
Which IP´s and ports are JEDWare using? The JEDWare Integration is reusing the 3CX´s Nginx configuration. This means, -if your
JEDWare is disconnected after a 3CX Update What to do if JEDWare states it is Disconnected If the JEDWare integration
Why is my JEDWare Integration status: No connection? POSSIBLE CAUSES FOR THE INTEGRATION STOPPAGE: Certificate issues (expired, untrusted, self-signed) The
JEDWare Support Procedure Support procedure. If the issue occurred after installing a new system, please have a look at our
Wallboards don’t show up correctly If one or several of your Wallboards don’t show up correctly. For new systems or
How to export a JEDWare Report Some need CSV data export for eg. PowerBI, and other reporting tools, -or you
Which of your 3CX data do we store in the cloud? Data Used to Cloud Why? Extension names Used
Which 3CX versions are supported? We do run a test on JEDWare, each time 3CX Release a new version, no
Does JEDWare support 3CX Failover installations? JEDWare does support being installed on a 3CX Enterprise license, however, you can
Which JEDWare and 3CX licenses do I need? You need a 3CX Pro or a 3CX Enterprise license and a
Which Linux versions are supported? The JEDWare integration has been tested and is currently supported by JEDWare on the following
Which Windows versions is supported? JEDWare integration has been tested and is currently supported by the following Windows-based operation systems:
Contact:
JED IT- & Teleservice ApS
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VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]