3CX Support does not support third-party applications
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all.As you
This means,
-if your 3CX is running on HTTPS port 443, the JEDWare integration will be using the same port 443
and
– if you are using HTTPS port 5001, the JEDWare integration will be using port 5001
Please allow traffic from the following Public IP addresses.:
| FQDN | IP | Description |
| app.jed-ware.com and api.jed-ware.com | 35.186.192.62 and 35.205.116.35 (Belgium) | Used to pull traffic from the JEDWare integration |
| jed-ware.com | 77.243.47.98* and 77.243.47.99* (Denmark) | This IP is used by JEDWare support |
* Will make it easier for the JEDWare support to determine faults on your end.
77.243.47.xx is only needed in cases where you want JEDWare support and development to be able to help you.
Be sure that you allow access as seen below in your 3CX Dashboard → Security → Console Restrictions.:
IMPORTANT! Remember to test with a Ping to the above IP Addresses directly from your 3CX Server, the Ping has to receive an answer, from all the IP Addresses, if you receive a timeout, you have to check your internet-facing firewall and allow traffic to and from the above IP Addresses.
Please also make sure that you don’t GEO Block on your Firewall, or at least that you open for Denmark (JED Support) and Belgium (Cloud solution)
Find more FAQ posts below
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all.As you
Which IP´s and ports are JEDWare using? The JEDWare Integration is reusing the 3CX´s Nginx configuration. This means, -if your
JEDWare is disconnected after a 3CX Update What to do if JEDWare states it is Disconnected If the JEDWare integration
Why is my JEDWare Integration status: No connection? POSSIBLE CAUSES FOR THE INTEGRATION STOPPAGE: Certificate issues (expired, untrusted, self-signed) The
JEDWare Support Procedure Support procedure. If the issue occurred after installing a new system, please have a look at our
Wallboards don’t show up correctly If one or several of your Wallboards don’t show up correctly. For new systems or
How to export a JEDWare Report Some need CSV data export for eg. PowerBI, and other reporting tools, -or you
Which of your 3CX data do we store in the cloud? Data Used to Cloud Why? Extension names Used
Which 3CX versions are supported? We do run a test on JEDWare, each time 3CX Release a new version, no
Does JEDWare support 3CX Failover installations? JEDWare does support being installed on a 3CX Enterprise license, however, you can
Which JEDWare and 3CX licenses do I need? You need a 3CX Pro or a 3CX Enterprise license and a
Which Linux versions are supported? The JEDWare integration has been tested and is currently supported by JEDWare on the following
Which Windows versions is supported? JEDWare integration has been tested and is currently supported by the following Windows-based operation systems:
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]