3CX Support does not support third-party applications
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all. As
Data | Used to | Cloud | Why? |
Extension names | Used to generate reports, wallboards, and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
Extension email | We do not use this. | No | It is currently not in use. |
Extension Mobile Number | We do not use this. | No | It is currently not in use. |
Extension Outbound Caller ID | We do not use this. | No | It is currently not in use. |
Extension Password | We do not use this. | No | It is currently not in use. |
Extension Voicemail Pin | We do not use this. | No | It is currently not in use. |
Extension Recordings | We do not use this. | No | We do not store or pull the audio files |
Extension Groups | Generate reports | Yes | We store this to avoid pulling huge amount of numbers at every request. |
Queue Ext numbers | Used to generate reports, wallboards and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
Queue Ext names | Used to generate reports, wallboards and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
IVR Ext numbers | Used to generate reports, wallboards and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
IVR Ext names | Used to generate reports, wallboards and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
Ring Group Ext numbers | Used to generate reports, wallboards and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
Ring Group Ext names | Used to generate reports, wallboards and user rights. | Yes | We store this to avoid pulling a huge amount of numbers at every request. |
Report: Call data | Used to generate reports, wallboards | No | Requested at report generation and never saved. |
Report: Agent status changes | Used to show agent status and queue login/logouts in reports | Yes* | We store this, because this is never saved in the 3CX database. |
Wallboard: Call data | Used to show real-time call information | No | Sent directly between your browser and your local JEDWare integration. |
Prompt locations | Used to show prompts in the 3CX. | Yes | Stored to show current prompts. |
Prompt names | Used to show prompts in the 3CX. | Yes | Stored to show current prompts. |
Prompt files | We do not use the file itself | No | We do not store or pull the audio files. |
3CX License key | Used to determine if JEDWare license matches the 3CX License. | Yes | Used to determine if JEDWare license matches the 3CX License. |
3CX FQDN | We need this to be able to request data from the 3CX Server | Yes | Knowing the IP of the 3CX server. |
3CX HTTPS Port | The port we are communicating on | Yes | Used to pull data from the integration service. |
3CX SIP Ports | Used for SIP traffic | No | Not in use by JEDWare. |
3CX RTP Ports | Used for Audio traffic | No | Not in use by JEDWare. |
3CX Server Password | 3CX management | No | Not stored or pulled. |
As you may know, JEDWare has been recording your agents’ Queue Login/Logout activities and status changes since the installation of our software. This data is securely stored in our backend, as 3CX does not provide this data as historical data. We use this information exclusively for generating Agent Status Reports within our Advanced Reporting and Scheduled Reports.
In rare cases, this data may be considered as personal data. To comply with privacy regulations, we, therefore, need you to decide whether we are allowed to keep this data, or if your local policy rules prevent us from keeping this data, and we should delete this data from our backend.
Consent to Retain Data: By accepting, you allow us to continue saving your Agent Queue Log-in / Log-out data and the Agent status change data.
Action Required: In the app.jed-ware.com, Request for your Decision Popup, click the “Accept” button (Which means “I Agree to JEDWare saving Agent Queue Login and Status Changes”.
Request Data Deletion: If you prefer that we delete all previously collected data, and don’t want us to collect new data, you should click on the “Decline” button,
Please note this decision is irreversible, and we will not be able to restore or recreate the deleted data. Should you wish to re-enable data collection, it will only commence from the date of your new consent.
Please note that data deletion will be completed within one month of your request.
Action Required: In the app.jed-ware.com, Request for your Decision Popup, click the “Decline” button (Which means: “I do not want JEDWare to Save Agent Queue Login and Status Changes“.
If you choose to disagree but later change your mind, you can revise your decision on the Admin Page. However, please be aware that we will only be able to save new data from the date of your renewed consent.
Note.: Users that have Admin rights in your JEDWare Roles will be offered this “Request for your Decision” popup and can make the decision, if you don’t feel you are the right decision maker, please close the window on the righthand X and let someone who can make this decision do it – the popup will continue to show up, until one user with Admin right makes a Decision to either Accept or Decline in the “Request for your Decision” selection popup.
WHY do we need this?
Very few companies ask their agents to change their status if they go for a smoking break, a toilet break, are ill, or alike. This info can for some companies be seen as personal data, and we have to make sure that we are allowed to save this info in our back-end systems to comply with any privacy terms, or if we are not allowed to save this data in our back-end.
If you decline, we will delete all saved data related to Agent Status, and Queue Log-in and Log-outs, and we will not collect any further data in this relation. In this case, we will not be able to offer the Agent Status Reports (as we don’t have the data)
If you Declined the data collection acceptance and regret it, you can change your mind in the Admin Settings Menu in JEDWare. However, if we already deleted your data, we will first start to collect data again after your new acceptance.
Until you have made a decision (or if you have Declined), we block access to the AGENT STATUS Reports, and we will show a Popup stating that this function is Disabled.
Find more FAQ Posts below
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all. As
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JEDWare is disconnected after a 3CX Update What to do if JEDWare states it is Disconnected If the JEDWare integration
Why is my JEDWare Integration status: No connection? POSSIBLE CAUSES FOR THE INTEGRATION STOPPAGE: Certificate issues (expired, untrusted, self-signed) The
JEDWare Support Procedure Support procedure. If the issue occurred after installing a new system, please have a look at our
Wallboards don’t show up correctly If one or several of your Wallboards don’t show up correctly. For new systems or
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Which of your 3CX data do we store in the cloud? Data Used to Cloud Why? Extension names Used
Which 3CX versions are supported? We do run a test on JEDWare, each time 3CX Release a new version, no
Does JEDWare support 3CX Failover installations? JEDWare does support being installed on a 3CX Enterprise license, however, you can
Which JEDWare and 3CX licenses do I need? You need a 3CX Pro or a 3CX Enterprise license and a
Which Linux versions are supported? The JEDWare integration has been tested and is currently supported by JEDWare on the following
Which Windows versions is supported? JEDWare integration has been tested and is currently supported by the following Windows-based operation systems:
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]