What data is stored in the cloud?

 

DataUsed toCloudWhy?
Extension namesUsed to generate reports, wallboards, and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Extension emailWe do not use this.NoIt is currently not in use.
Extension Mobile NumberWe do not use this.NoIt is currently not in use.
Extension Outbound Caller IDWe do not use this.NoIt is currently not in use.
Extension PasswordWe do not use this.NoIt is currently not in use.
Extension Voicemail PinWe do not use this.NoIt is currently not in use.
Extension RecordingsWe do not use this.NoWe do not store or pull the audio files
Extension GroupsGenerate reportsYesWe store this to avoid pulling huge amount of numbers at every request.
Queue Ext numbersUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Queue Ext namesUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
IVR Ext numbersUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
IVR Ext namesUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Ring Group Ext numbersUsed to generate reports, wallboards and user rights.NoWe currently dont support Ring Groups.
Ring Group Ext namesUsed to generate reports, wallboards and user rights.NoWe currently dont support Ring Groups.
Report: Call dataUsed to generate reports, wallboardsNoRequested at report generation and never saved.
Report: Agent status changesUsed to show agent status and queue login/logouts in reportsYesWe store this, because this is never saved in the 3CX database.
Wallboard: Call dataUsed to show real-time call informationNoSent directly between Website and JEDWare integration.
Prompt locationsUsed to show prompts in the 3CX.YesStored to show current prompts.
Prompt namesUsed to show prompts in the 3CX.YesStored to show current prompts.
Prompt filesWe do not use the file itselfNoWe do not store or pull the audio files.
3CX License keyUsed to determine if JEDWare license matches the 3CX License.YesUsed to determine if JEDWare license matches the 3CX License.
3CX FQDNWe need this to be able to request data from the 3CX ServerYesKnowing the IP of the 3CX server.
3CX HTTPS PortThe port we are communicating onYesUsed to pull data from the integration service.
3CX SIP PortsUsed for SIP trafficNoNot in use by JEDWare.
3CX RTP PortsUsed for Audio trafficNoNot in use by JEDWare.
3CX Server Password3CX managementNoNot stored or pulled.

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