Which of your 3CX data do we store in the cloud?

 

DataUsed toCloudWhy?
Extension namesUsed to generate reports, wallboards, and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Extension emailWe do not use this.NoIt is currently not in use.
Extension Mobile NumberWe do not use this.NoIt is currently not in use.
Extension Outbound Caller IDWe do not use this.NoIt is currently not in use.
Extension PasswordWe do not use this.NoIt is currently not in use.
Extension Voicemail PinWe do not use this.NoIt is currently not in use.
Extension RecordingsWe do not use this.NoWe do not store or pull the audio files
Extension GroupsGenerate reportsYesWe store this to avoid pulling huge amount of numbers at every request.
Queue Ext numbersUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Queue Ext namesUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
IVR Ext numbersUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
IVR Ext namesUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Ring Group Ext numbersUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Ring Group Ext namesUsed to generate reports, wallboards and user rights.YesWe store this to avoid pulling a huge amount of numbers at every request.
Report: Call dataUsed to generate reports, wallboardsNoRequested at report generation and never saved.
Report: Agent status changesUsed to show agent status and queue login/logouts in reportsYes*

We store this, because this is never saved in the 3CX database.

*Please see below this table, as you now need to decide if we may collect this Agent Login and Status data.

Wallboard: Call dataUsed to show real-time call informationNoSent directly between your browser and your local JEDWare integration.
Prompt locationsUsed to show prompts in the 3CX.YesStored to show current prompts.
Prompt namesUsed to show prompts in the 3CX.YesStored to show current prompts.
Prompt filesWe do not use the file itselfNoWe do not store or pull the audio files.
3CX License keyUsed to determine if JEDWare license matches the 3CX License.YesUsed to determine if JEDWare license matches the 3CX License.
3CX FQDNWe need this to be able to request data from the 3CX ServerYesKnowing the IP of the 3CX server.
3CX HTTPS PortThe port we are communicating onYesUsed to pull data from the integration service.
3CX SIP PortsUsed for SIP trafficNoNot in use by JEDWare.
3CX RTP PortsUsed for Audio trafficNoNot in use by JEDWare.
3CX Server Password3CX managementNoNot stored or pulled.

Important Information: Action Required

As you may know, JEDWare has been recording your agents’ Queue Login/Logout activities and status changes since the installation of our software. This data is securely stored in our backend, as 3CX does not provide this data as historical data. We use this information exclusively for generating Agent Status Reports within our Advanced Reporting and Scheduled Reports.

In rare cases, this data may be considered as personal data. To comply with privacy regulations, we, therefore, need you to decide whether we are allowed to keep this data, or if your local policy rules prevent us from keeping this data, and we should delete this data from our backend.

Please decide on the retention of this data:

Consent to Retain Data: By accepting, you allow us to continue saving your Agent Queue Log-in / Log-out data and the Agent status change data. 
Action Required: In the app.jed-ware.com, Request for your Decision Popup, click the “Accept” button (Which means “I Agree to JEDWare saving Agent Queue Login and Status Changes”.

Request Data Deletion: If you prefer that we delete all previously collected data, and don’t want us to collect new data, you should click on the “Decline” button,

Please note this decision is irreversible, and we will not be able to restore or recreate the deleted data. Should you wish to re-enable data collection, it will only commence from the date of your new consent. 

Please note that data deletion will be completed within one month of your request. 

Action Required: In the app.jed-ware.com, Request for your Decision Popupclick the “Decline” button (Which means: “I do not want JEDWare to Save Agent Queue Login and Status Changes“. 

If you choose to disagree but later change your mind, you can revise your decision on the Admin Page. However, please be aware that we will only be able to save new data from the date of your renewed consent.

Note.: Users that have Admin rights in your JEDWare Roles will be offered this “Request for your Decision” popup and can make the decision, if you don’t feel you are the right decision maker, please close the window on the righthand X and let someone who can make this decision do it – the popup will continue to show up, until one user with Admin right makes a Decision to either Accept or Decline in the “Request for your Decision” selection popup. 

WHY do we need this?

Very few companies ask their agents to change their status if they go for a smoking break, a toilet break, are ill, or alike. This info can for some companies be seen as personal data, and we have to make sure that we are allowed to save this info in our back-end systems to comply with any privacy terms, or if we are not allowed to save this data in our back-end.

If you decline, we will delete all saved data related to Agent Status, and Queue Log-in and Log-outs, and we will not collect any further data in this relation. In this case, we will not be able to offer the Agent Status Reports (as we don’t have the data)

If you Declined the data collection acceptance and regret it, you can change your mind in the Admin Settings Menu in JEDWare. However, if we already deleted your data, we will first start to collect data again after your new acceptance.

Until you have made a decision (or if you have Declined), we block access to the AGENT STATUS Reports, and we will show a Popup stating that this function is Disabled.

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