3CX Support does not support third-party applications
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all. As you all might know, 3CX
JEDWare integration has been tested and is currently supported by JEDWare on the below 3CX versions:
Tested and Supported by JEDWare:
Important: The 3CX v20 U6 Alpha / Beta & RC 1 & 2 version has arrived. Please note that 3CX has moved call data. Therefore, we cannot be sure to provide reliable call data in JEDWare with this 3CX v20 u6 versions. We will adjust JEDWare to support the new 3CX V20 Update 6 after this has released in a final version.
For the Current JEDWare Changelog, please have a look here: https://jed-ware.com/change-log/
For the current 3CX Changelog, please have a look here: https://www.3cx.com/blog/change-log/phone-system-change-log/
Find more FAQ posts below
3CX Support do not support third party Applications In fact, 3CX does not support any third-party applications at all. As you all might know, 3CX
Which IP´s and ports are JEDWare using? The JEDWare Integration is reusing the 3CX´s Nginx configuration. This means, -if your 3CX is running on HTTPS
JEDWare is disconnected after a 3CX Update What to do if JEDWare states it is Disconnected If the JEDWare integration doesn’t come up after you
Why is my JEDWare Integration status: No connection? POSSIBLE CAUSES FOR THE INTEGRATION STOPPAGE: Certificate issues (expired, untrusted, self-signed) The 3CX server has shut down
JEDWare Support Procedure Support procedure. If the issue occurred after installing a new system, please have a look at our FAQ. For questions in regard
Wallboards don’t show up correctly If one or several of your Wallboards don’t show up correctly. For new systems or if something looks like a
How to export a JEDWare Report Some need CSV data export for eg. PowerBI, and other reporting tools, -or you might just need data to
Which of your 3CX data do we store in the cloud? Data Used to Cloud Why? Extension names Used to generate reports, wallboards, and
Which 3CX versions are supported? We do run a test on JEDWare, each time 3CX Release a new version, no matter if it is an
Does JEDWare support 3CX Failover installations? JEDWare does support being installed on a 3CX Enterprise license, however, you can only install it on the
Which JEDWare and 3CX licenses do I need? You need a 3CX Pro or a 3CX Enterprise license and a JEDWare license that’s equivalent to
Which Linux versions are supported? The JEDWare integration has been tested and is currently supported by JEDWare on the following Linux based operation systems: Supported
Which Windows versions is supported? JEDWare integration has been tested and is currently supported by the following Windows-based operation systems: Supported and tested by JEDWare:
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]