JEDWare Requirements

We do have a few JEDWare Requirements

To install and run the JEDWare integration on your 3CX server you will need:

• • A 3CX Server running either Debian 9, 10 or 12, Windows Server 2019+, or Windows 11 Pro. You can install JEDWare on Windows Server 2016 – However, there is an issue related to the .NET files. A workaround will be to install .Net Framework 4.8 Runtime before you install JEDWare. You will find the .NET 4.8 files here: https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48
    Please note, that your 3CX Server has to restart after the .NET 4.8 installation.
    * For Windows Server 2016, you might also need Microsoft VC++ Redistributable x64 (2015–2022) The download link is here:https://aka.ms/vs/17/release/vc_redist.x64.exe

• • Hardware, normally 3CX´s Hardware recommendations will be OK, however, if you have a lot of Agents in a lot of Queues, you will be an extensive user of the reporting and not least Wallboards, and we do recommend that you step up to the next hardware recommendation. https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/ 

Besides the hardware, you will need:

• • to install JEDWare on a server with a valid 3CX Pro or Enterprise license (3CX Hosted by 3CX is not supported)
  • a valid JEDWare license (get a free trial here)
  • a 3CX Version 18.x or 3CX Version 20.x in Final versions, do not expect JEDWare to be working on Alpha or Beta versions of 3CX
  • the 3CX Server must be running with a valid certificate – Self-signed is not accepted.
  • a stable and reliable uplink

Please also take note of the IP Addresses you will need to open here