The JEDWare integration is a small service that runs on your 3CX server and talks to the JEDWare cloud. Check the list below before you install; most 3CX installations pass it without changes.
Your 3CX
- 3CX v20 Update 6 or later, in a final release. Alpha, beta and release-candidate builds are not supported until 3CX ships them as final. See Which 3CX versions are supported.
- A 3CX Pro or Enterprise license.
- Self-hosted: 3CX on your own server, VM or cloud instance. 3CX hosted by 3CX is not supported, because the integration has to be installed on the server.
- A valid, trusted certificate on the 3CX FQDN. Self-signed certificates are not accepted.
- On an Enterprise failover pair, JEDWare is installed on the primary server only. See failover installations.
Operating system
- Debian 10 or later, installed from the 3CX ISO. See Which Linux versions are supported.
- Windows Server 2016 or later, or Windows 11 Pro or Enterprise, 64-bit. See Which Windows versions are supported.
Windows Server 2016 only: install .NET Framework 4.8 Runtime and Microsoft Visual C++ Redistributable x64 (2015-2022) before you run the JEDWare installer, and restart the server after the .NET installation. Without them the JEDWare service does not start.
Hardware
3CX’s recommended hardware is enough for most installations. If you have many agents in many queues, run reports often and keep several wallboards on screen all day, choose the next hardware tier: reports and wallboards are generated on your server.
Network
- A stable internet connection. The integration keeps an open connection to the JEDWare cloud.
- JEDWare uses the same HTTPS port as your 3CX web console (443 or 5001), no extra ports.
- Allow the JEDWare IP addresses in your firewall and in the 3CX console restrictions. The list is in Which IPs and ports is JEDWare using.
License
A JEDWare license with the same number of simultaneous calls as your 3CX license. See Which JEDWare and 3CX licenses do I need. You get a free 14-day trial on customer.jed-ware.com.