JEDWare adds reports, dashboards and live wallboards to your 3CX phone system. Getting it running takes four steps: a license key, the integration on your 3CX server, one network rule, and your first login. Plan 30 minutes, most of it waiting for the installer.
Before you start
- You need administrator access to the 3CX server itself. The integration is installed on the server, so it does not work on 3CX’s own hosted platform, where nobody gets root access.
- If a partner hosts your 3CX, ask them to do the installation. Many partners already know JEDWare.
- Check the requirements: Windows Server 2016 or newer, Debian 10 or newer, and 3CX v20 Update 6 or newer.
1. Get a license key
Order a free 14-day trial at customer.jed-ware.com. The license key arrives by email within a few minutes. No credit card, and the trial has every feature.
2. Install the integration on your 3CX server
The JEDWare integration is a small service that reads call data from 3CX and sends it to the JEDWare app. Follow the guide for your operating system:
The installer asks for the license key from step 1.
3. Open the network
The 3CX server must be able to reach the JEDWare servers. Add the addresses and ports in Which IPs and ports JEDWare uses to your firewall before you test.
4. Log in and check the data
Open app.jed-ware.com and log in with the company ID, username and password from the welcome email. The Dashboard shows today’s calls as soon as the integration is connected.
Two checks:
- Open Report, Daily overview. Calls from today should be listed. See Report type: Daily overview.
- Open Support in the left menu. The integration status should read Running. If it reads No connection, see Why is my integration status No connection.
Next: users, wallboards and reports
- Users and roles: decide who can log in and what they may see. User roles and How to add users.
- Wallboards: put a live board on a screen in the office. How to create a wallboard, then pick a layout in the wallboard articles.
- Reports: Advanced search answers most questions. For a report in the inbox every Monday, see scheduled PDF reports and scheduled CSV reports.
Good to know
- 3CX support does not help with third-party add-ons. Write to JEDWare support instead. See JEDWare support procedure.
- After a 3CX update the integration can show No connection. A restart of the 3CX server or the JEDWare service fixes it. See JEDWare is disconnected after a 3CX update.
- JEDWare reads its numbers from the 3CX database and API. When 3CX changes them, the figures change too. We correct such differences as soon as we know about them, but we cannot guarantee the numbers, and JEDWare is delivered without warranty.