To begin, ensure you have administrative rights to your 3CX server, as the JEDWare integration requires direct installation on the server. Please note, installations are supported on all 3CX systems except for 3CX’s own hosted platform, as it doesn’t provide root access.
If your 3CX server is hosted by a partner, you’ll need to request their assistance for the installation. Some partners might be unfamiliar with JEDWare; in such cases, you can introduce them to our solution. We recommend obtaining your JEDWare license and proceeding with the installation through your 3CX partner. However, if you manage your own 3CX server—whether on-premises or in the cloud—and possess the necessary administrative rights, you can proceed with the installation independently.
Obtain a Free Trial Key: Start by acquiring your free JEDWare trial key.
Install the JEDWare Integration: Depending on your server’s operating system, follow the appropriate installation guide:
Configure Network Access: Ensure your 3CX server can access the required IP addresses.
Once these steps are completed, your JEDWare integration should be successfully installed!
To confirm a successful setup:
Next, define roles and users who will access JEDWare:
The next step will be to set up Roles and Users that are allowed to log in to your JEDWare, please have a look here
To familiarize yourself with our wallboard features:
If you encounter issues with wallboards, a simple restart of the JEDWare integration on your 3CX server often resolves them:
sudo systemctl stop JEDWare
sudo systemctl start JEDWare
Dive into our reporting features:
For comprehensive guidance, refer to our reporting functionalities documentation.
Automate your reporting process to whoever at whichever time of the day:
While we strive for accuracy, JEDWare relies on 3CX data and APIs. Changes in the 3CX API may impact functionalities. Our tools are developed with utmost dedication, but we cannot be held responsible for miscalculations, server performance issues, or functionality disruptions. Please be aware that 3CX doesn’t support third-party applications. If you experience server problems, consult our guide before reaching out to 3CX Support.
For detailed insights, explore our extensive documentation. If you have questions or encounter issues, refer to our FAQ and Documentation sections, or contact us directly. We’re here to assist you!
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]
