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Report statistics and beautiful charts for your 3CX Phone System

See the flow of every call that went through your 3CX system.

Call flow for every call

See the flow of all calls that went through your 3CX system.

With JEDWare Reports, you can see the call flow of any call from your system. Every call has a time indicator for time spent in specific queues and also shows where the calls were first answered. This way you can see where a customer was waiting or what their experience was like.

For in-dept info click here

Specific Reports for extensions

See specific statistics for individual or multiple agents, queues, and groups. You can also search by free text.

With JEDWare Reports, you can generate statistics for the queues, IVRs, and extensions you want. Pick multiple extensions or queues and start comparing your statistics. All data gets generated on our server, so there is no pressure on your 3CX server.

For in-dept info click here

Answer statistics for queues
You can see which extensions picked up your queue calls. We show statistics for the number of calls each extension in the queue/IVR call flow has picked up.
Statistics in different intervals
JEDWare Reports gives you search statistics in multiple time intervals. Sort your calls in 15, 30, or 60 min intervals. Besides that, you can search for multiple days as well. All of this will be reflected in a graph and displayed for you to see what time you had the most calls!
Search by free text
You can also search by free text. For example, you can search for a specific number, to see the exact flow the caller went through. Just go in and search for the number, find the desired call and click on it to see the full call flow. You can also search for names. Yes, it is that simple!
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Want to get better statistics for your 3CX calls?

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How does JEDWare work?

Secure 3CX Integration.

Our integration communicates with your 3CX server, executes commands, and securely broadcasts info to our API Cluster.

JEDWare API Server Cluster

We modify the raw data from 3CX and make it understandable. This removes calculations and heavy work from your 3CX server. We take care of that.

JEDWare Web Application

Login to generate, see, and analyze your data. Check your Live Wallboards or generate reports directly from the web app.

Technical Advantages

  • No firewall changes
  • One click integration updates
  • Secure communication
  • Live updates for app
  • Worldwide access
  • Better use of all your 3CX data
  • Multipe user accounts
  • Access control for users
  • Secure data traffic
  • Create unlimited Wallboards
  • End-to-end Callflow
  • 1-click updates
  • Advanced reporting
  • Export reports to PDF or CSV
  • Daily Report overview
  • Scheduled reporting

Contact:

JED IT- & Teleservice ApS

Bogensevej 90, DK-5270 Odense N, Denmark

VAT: DK-35653821

Phone +45 70 222 084

E-mail: [email protected]

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