Start free trialGo to App

Features

Everything JEDWare adds
to your 3CX experience.

Reports, dashboards and live wallboards from the same 3CX data, an API for your own tools and the daily admin jobs done in the browser.

Start free trialSee the features

14 days free · full access · no credit card

Dashboard and departments

A dashboard for every user, a page for every department

Everyone sees their own day the moment they log in. Department managers see their department, and every number opens the calls behind it.

  • Every tile drills down to the call log
  • Scope follows the 3CX role, nothing to configure twice
  • Department managers get their own admin page
Read about Dashboard and departments
JEDWare · Dashboard
JEDWare dashboard with a drill-down into the calls behind a statistic

Reports

3CX reports that answer the actual questions

Scheduled PDF and CSV reports, detailed searches in the browser with nine report tabs, and the full call flow of every call that went through your 3CX.

  • The Daily overview: any day on one page
  • Advanced search with intervals down to five minutes
  • More than 15 scheduled templates, PDF or CSV
Read about Reports
JEDWare · Advanced search
JEDWare advanced search with queue statistics

Wallboards

Your queues on the big screen. Live.

Eleven layouts track queues and agents in real time. Share any board to a TV or info screen with a link that needs no login.

  • Eleven layouts, every one included
  • SLA thresholds, alert sounds and reset schedules per queue
  • Live agent status per queue
Read about Wallboards
Wallboard · Layout 2
JEDWare wallboard layout 2 with several queues

Queue Chat

Written conversations, measured like calls

Live Chat, WhatsApp, Facebook and SMS run through your 3CX queues just like calls do. JEDWare counts them per queue, per agent and per channel.

  • Filter by channel to see where the volume comes from
  • The full conversation log
  • No extra setup: if 3CX routes it through a queue, it is counted
Read about Queue Chat
JEDWare · Queue Chat
JEDWare Queue Chat: a WhatsApp conversation routed through a 3CX queue, with the messages and the agents who handled it

Statistics API and AI

Ask your phone system anything

The same statistics as the reports, outside the app: pulled into Power BI or Excel through the API, or answered in plain language by Claude or ChatGPT through MCP.

  • Nine report endpoints with Swagger documentation on your own system
  • API keys shown once, revocable at any time
  • JEDWare adds no AI of its own and never sees the conversation
Read about the Statistics API and AI
How many calls did Support lose last week?
Claude · via MCPSupport lost 14 of 212 calls last week. Most of them landed on Tuesday between 10 and 12, where waiting times were longest.
Which agent had the most WhatsApp chats?
Claude · via MCPLouise Andersen handled 38 WhatsApp conversations, ahead of Jonas Krag with 27.
POST /api/v1/reports/queues { "from": "2026-09-01", "to": "2026-09-07", "queues": ["800"] }

Sample conversation. Claude, ChatGPT and other assistants through MCP.

Daily admin, can be done in JEDWare

Small jobs, done in the browser

Caller ID

Change the outgoing Caller ID per extension, directly in the web app.

Read the guide

Prompts

Record or replace queue and IVR prompts in the browser.

Read the guide

Block Number

Block a caller for a set time. It unblocks automatically.

Read the guide

Queue Watcher

Signs a backup agent in and out so no call lands in an empty queue.

Read the guide

How does it work?

Three parts. Nothing on your desk.

A small integration on the 3CX server, our API cluster in the middle, and a web app you log in to. Updates are one click.

Requires 3CX v20 Update 6 or later, Linux or Windows.

01

Secure 3CX integration

Runs on your 3CX server, Linux or Windows. It executes commands and sends call data securely to the JEDWare API. No firewall changes.

02

JEDWare API cluster

We turn the raw 3CX data into finished statistics. The heavy work happens on our servers, not on your 3CX.

03

JEDWare web application

Log in to see dashboards and wallboards, search reports and schedule deliveries. Nothing to install on the client side.

Ready to get started?

Make your 3CX numbers work for you

Sign up and try JEDWare for free for 14 days with your own 3CX data. Full access, no credit card.

Start free trialSee pricing

3CX partner since 2009 · Built in Denmark · Hosted in the EU