Wallboard Layout 12 – Queue Waiting Overview Wallboard
Wallboard Layout 12 – Queue Waiting Overview The Wallboard Layout 12 is built for only one purpose, to see how many customers you have waiting in queue(s). This layout will display the number of callers waiting in the selected queues with a text and numbers that will grant you an excellent overview also on the […]
Enable SLA Sound Alerts
Enable SLA Sound Alerts on the Dashboard In JEDWare you can enable SLA sound alerts for each queue on your wallboard. The SLA sound alert will warn you when you are close to breaching SLA. To enable this feature, please go to Wallboard → Settings → Choose wallboard → Queues → Click on the queue you want to add SLA […]