Wallboard Layout 9 - Single Queue CallBack Wallboard

Wallboard Layout 9 - Single Queue with Queue Call-Back updates

The Wallboard Layout 9 is built based on Layout 1, with the difference that we calculate successful Queue CallBacks as answered calls. This layout will display all statistics in large boxes that grant you an excellent overview also on the big TV screen.

Reading the wallboard

Agent list	Every queue member’s current extension status and queue status
Waiting line	Callers waiting in the queue right now
Current wait time	How long the first caller in the queue has been waiting
Average wait time	Average wait since the last reset for the queue
Answered calls	Answered calls in numbers and percent, with a gauge. Successful Queue CallBacks count as answered, and the matching lost call is removed
Lost calls / Callback	Abandoned calls and lost Queue CallBacks since the last reset
Answered callback	Queue CallBacks answered by agents
Message bar	The text from the wallboard message setting

Wallboard Layout 9 settings

Display options

Show agents in queue first sorts agents logged into the queue to the top of the list.
Hide agents logged out of queue removes agents that are not logged into the queue from the board.
Hide offline agents removes offline agents entirely.
Show agent’s time in status shows how long each agent has been in the current status.
Show agent’s skill shows each agent’s skill from the 3CX queue.
Show Reset Interval On Wallboard displays the reset schedule on the board itself.
Sort agents by orders the agent list by extension, name or status.
Agent status update time sets how often the board refreshes, from 300 to 10000 milliseconds. On large systems with many queues and agents, raising it from 300 ms toward 5000 ms lowers the load on your 3CX server.
Exclude call tracking outside specified hours keeps calls outside the start and end times you set out of the numbers, so night calls stay out of the daily figures. Outbound and inbound tracking each have their own time window.

Press Save after changing settings.

Wallboard message

The message field puts a line of text at the bottom of the board: a weekly goal, a shout-out to the team, or any note you like. Emojis work too.

Reset schedule

The wallboard counts from its last reset. Reset sets the schedule: daily, weekly or monthly. Days picks the weekday or day of the month, and Time is the time of day the counters clear.

Reset wallboard now clears all data on the wallboard immediately.

Share the wallboard

Generate a public link and open it on any screen (a TV, an info display, a browser): the wallboard runs live without logging in.

The panel lists every link with when and by whom it was created. Treat a link like a password: anyone who has it can see the board, and you can delete it at any time to revoke access.

For creating wallboards and the settings shared by every layout, see How to create a wallboard.