Who can see what: roles and visibility

What a user sees on the Dashboard is decided by their department role in 3CX. JEDWare reads the role from 3CX at every synchronization. You change access by changing the role in the 3CX admin console, not in JEDWare.

3CX role	Sees on the Dashboard
User, Receptionist	Their own calls only
Supervisor, Department Administrator	Their own calls, plus the departments where they hold that role
Manager, Owner, System Admin, System Owner	Every department in the system

Seeing who is in a department

Being able to see a department’s numbers and being able to see its people are two separate rights. The per-agent breakdown and the member list are shown only when 3CX grants the viewer the “can see group members” right for that department. A supervisor without that right still sees the department’s totals, but not who handled what.

Changing someone’s access

Open the 3CX admin console and edit the user’s role in the department.
Wait for the next synchronization (up to ~5 hours), or trigger a manual sync from JEDWare’s admin page.
The user’s Dashboard updates the next time they load it.