Time: a minute to read it, five minutes for the yearly clean-up.
Open Tools › Hours & holidays. The Holidays panel lists every holiday on your 3CX. Identical entries on several lists are shown as one row. The line under the heading sums it up: 14 holidays, 9 stale.
| Column | What it shows |
|---|---|
| Name | The name as it is in 3CX. A Stale tag marks a one-off holiday that has already ended; the row is greyed and the name struck through. |
| When | The date. A range when it spans days (15.7.2023 to 30.7.2023). Every-year holidays show month and day (24 Dec) with an Every year chip. Times are added when the holiday does not cover the whole day (24 Dec, 12:00 – 23:59). |
| Next | The next date the holiday applies, in the phone system’s calendar. Past for a stale one. |
| Prompt | The audio file callers hear during the holiday, or No prompt (the department’s normal holiday prompt plays). |
| Lists | On every list, or On 2 of 9 lists. Hover the chip to see which lists have it. |
| pencil, bin | Edit and delete. See Adding, editing and deleting a holiday. |
Order: upcoming holidays first, soonest at the top; stale ones last, newest first.
Dates are the phone system’s dates, formatted for your language.
The dropdown above the table switches between All lists, Whole phone system and each department. Pick a department to see its list exactly as 3CX routes on it. The summary changes to 12 holidays on this list, 8 stale, and the Lists column shows that one list.
Most of the time you want All lists: that is where you see what is missing where.
A row that says On 8 of 9 lists means one list lacks it. Callers to that department get through on that day.
Click Add to all on the row. The holiday is copied, exactly as it is, to every list that does not have it. The row changes to On every list and the message tells you how many lists were added.
Nothing happens on lists that already have it.
A stale holiday is a one-off whose end date is in the past. It does no harm, it just clutters the list, and it hides the ones that matter. Every-year holidays are never stale.
The summary line counts them, and each department tile in Right now shows its own count (14 holidays, 9 stale).
The Remove stale button appears when there is something to remove.
The entries are removed from every list that has them. Every-year holidays are never touched, and neither is anything with a date today or in the future.
With a department selected in the filter, Remove stale only cleans that list.
