JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we made the JEDWare Reporting tool for 3CX. JEDWare is made and maintained with the best effort by our own developers located in Denmark by using the raw call data offered
PDF Reports to be send as e-Mail We’ve added a new feature to Tasks: automatic PDF and CSV report generation for your 3CX Calls. With this update, you can set up reports to be emailed or saved to a directory of your choice. You have full control over when these
Scheduled Agent Report to PDF and e-Mail 3CX Agent Report to PDF This Agent Report contains data pulled directly from your 3CX Server and include: Extension, FullName, Inbound Answered + Inbound Lost, Outbound Answered + Outbound Lost, Internal Answered + Internal Lost, Total Answered + Total Lost, Answered Percentage and
Scheduled 3CX Queue Report to PDF and e-Mail JEDWare´s 3CX QUEUE Report delivered by PDF For Callcenters, this report is a must have. This Call-center Queue Report is split up into 2 “sections”. The first Headline (in bold) contains the totals for the Call Queue itself, and the following lines
Scheduled 3CX Queue – Per Day Report to PDF and e-Mail News from JEDWare Integration 5.0.2.99 JEDWare´s 3CX QUEUE – Per Day Report delivered by PDF For Call centers, this report is a must-have. This Call-center Queue Per Day Report shows the total Calls per Day in the selected period,
Scheduled 3CX Group Report to PDF and e-Mail 3CX Group Report to PDF We are pleased to introduce the new feature of scheduling a 3CX Group Report to be generated in PDF format and automatically sent via email. This enhancement allows you to access vital data directly from your 3CX
Scheduled All-Calls Report to PDF and e-Mail JEDWare´s 3CX All Call Report The PDF end result for an 3CX All Call Report will look similar to the one below. Containing All your Calls in a list format. The PDF file has the following format: Date, Totals, Inbound, Outbound, Internal, Lost,
Troubleshooting Scheduled Reports If you receive an e-Mail stating that no call has been found, the reason is most properly that you selected days with no calls. Find more info for Scheduled Reports in the posts below
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only 10.000 Rows.https://www.3cx.com/community/threads/my-reports-are-no-more-than-10008-lines.67252/post-290884 In JEDWare we do try to pull as many calls as you want – JEDWare does not have a limit – however, we do
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]
