Visible to JEDWare lives on Admin settings, Phone system, tab Visibility. What you untick there disappears from reports, wallboards and every picker in JEDWare. Nothing changes in 3CX.
Queues you only use for testing, old IVRs and ring groups nobody calls any more make the pickers in Advanced search and the wallboard settings longer than they need to be. Hide them here.
Before you start
- Only a role with the Admin feature can open Phone system.
- Do not hide everything: with no visible queues and IVRs there is nothing to measure.
- Hiding a queue removes it from the reports of everyone. To limit queues per role, use Queue and IVR access in the role. See User roles.
Hide or show a queue, IVR, ring group or department
- Open Admin settings, Phone system. The Visibility tab is open.
- Pick the list at the top right: Extensions, Queues, IVRs, Ring groups or Departments. The counter shows how many are visible.
- Untick what JEDWare should leave out. Use the search box to find one, or the filters All, Visible and Hidden. Show all listed and Hide all listed act on the rows that match the search.
- Click Save in the bar at the bottom of the page.
The same list works for IVRs, Ring groups and Departments. A hidden department disappears from the department pickers in reports and Caller ID, and from the Department page.