Visible to JEDWare lives on Admin settings, Phone system, tab Visibility. What you untick there disappears from reports, wallboards and every picker in JEDWare. Nothing changes in 3CX.
Most 3CX systems have extensions that never take a customer call: test phones, hotdesk phones (HD000xx), door phones, paging. Hide them here so they do not fill the agent lists.
Before you start
- Only a role with the Admin feature can open Phone system.
- A hidden extension is not tracked at all. Calls it handled are missing from reports and wallboards, and a call that passes through it cannot be followed from start to end. Hide only what really is not an agent.
Hide or show an extension
- Open Admin settings, Phone system. The Visibility tab is open.
- Pick the list at the top right: Extensions, Queues, IVRs, Ring groups or Departments. The counter shows how many are visible.
- Untick what JEDWare should leave out. Use the search box to find one, or the filters All, Visible and Hidden. Show all listed and Hide all listed act on the rows that match the search.
- Click Save in the bar at the bottom of the page.
New extensions
Extensions created in 3CX after the installation are visible by default. A role can also have the feature Allow new extensions, so that people with that role see extensions that were added later. To decide per role which extensions are shown, use Extension access in the role instead. See User roles.