Visible extensions in JEDWare

How to hide, visible extensions in JEDWare

First, go to Admin Settings → General in the top menu.

We know your 3CX installations might use dummy extensions to sort out different kinds of challenges in 3CX. Some of those extensions might not necessarily include data that you want to appear in the reports or wallboards.

Therefore, it is possible for you to choose which extensions to be visible. All extensions are enabled by default. You can easily untick those extensions you do not want to appear in the JEDWare System.

  • Go to Admin Settings in the sidebar menu
  • Make sure you have selected the menu view GENERAL
  • Simply tick the button next to an extension to enable or disable user(s) from the JEDWare System
  • Remember to click Save

Please note. If you unselect Extensions from here, you are not able to track these in Wallboards and the Reporting system, which might lead to confusion in regard to tracking a call from start to end.
We, therefore, recommend that you only remove dummy extensions and your Hotdesk Phones. HD000xx and queues that really isn’t used in the system. 

Find more Admin Settings info in the posts below

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