Wallboard Layout 6 is the inbound twin of Layout 5: the same agent table, but tracking inbound queue calls instead of outbound calls.
Reading the wallboard
| Total inbound | All inbound calls tracked since the last reset |
| Talking right now | Agents currently in an inbound call |
| Average talk | Average length of answered inbound calls |
| Queue calls answered | Share of queue calls that were answered, in percent |
The agent table uses the same columns as Layout 5 (Ext, Name, Status, Connected with, Time in call, Calls, Latest activity, Avg. Talk and Total talk), counting inbound calls instead of outbound.
Wallboard Layout 6 settings
Queue and display options
Layout 6 has no Queues tab: it counts the inbound calls of the agents you pick on the Agents tab. The settings panel’s display options:
- Hide offline agents removes offline agents entirely.
- Hide Internal Calls keeps internal calls out of the tracked numbers.
- Exclude calls shorter than ignores calls below the number of seconds you enter (0 disables the filter).
- Show Reset Interval On Wallboard displays the reset schedule on the board itself.
- Sort agents by orders the table by Extension, Name, Inbound call, Avg. Talk time or Total talk.
- Agent status update time sets how often the board refreshes, from 300 to 10000 milliseconds. On large systems with many queues and agents, raising it from 300 ms toward 5000 ms lowers the load on your 3CX server.
- Exclude call tracking outside specified hours keeps calls outside the start and end times you set out of the numbers, so night calls stay out of the daily figures. Outbound and inbound tracking each have their own time window.
Press Save after changing settings.
Select agents
Pick the agents on the Agents tab under Extensions to track inbound calls from; Select all picks every extension at once. Press Save when done.
Reset schedule
The wallboard counts from its last reset. Reset sets the schedule: daily, weekly or monthly. Days picks the weekday or day of the month, and Time is the time of day the counters clear.
Reset wallboard now clears all data on the wallboard immediately.
Share the wallboard
Generate a public link and open it on any screen (a TV, an info display, a browser): the wallboard runs live without logging in.
Click Generate link in the Public share link panel on the General tab. The panel shows when the link was made and by whom, Copy puts it on the clipboard, and Revoke link kills it. Treat the link like a password: anyone who has it can see the board.
For creating wallboards and the settings shared by every layout, see How to create a wallboard.
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