Scheduled Agent Status report to CSV upload or e-mail
Scheduled Agent Status Report to CSV upload or e-mail JEDWare Agent Status Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom 2, Total The CSV end result for a JEDWare Agent Status Report, when imported to Excel, will look similar to the one below How to set up an Agent Status […]
Scheduled Agent Status Group report to CSV upload or e-mail
Scheduled Agent Status Group Report to CSV upload or e-mail JEDWare Agent Status Group Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom 2, Total The CSV end result for a JEDWare Agent Status Group Report, when imported to Excel, will look similar to the one below How to set up […]
Scheduled Agent Status Detailed report to CSV upload or e-mail
Scheduled Agent Status Detailed Report to CSV upload or e-mail JEDWare Agent Status Detailed Report This report will contain: ExtensionId, FullName, Status, Start, End, Duration The CSV end result for a JEDWare Agent Status Detailed Report, when imported to Excel, will look similar to the one below How to set up an Agent Status Detailed […]
Scheduled Agent Status Detailed Group report to CSV upload or e-mail
Scheduled Agent Status Detailed Group Report to CSV upload or e-mail JEDWare Agent Status Detailed Group Report This report will contain: ExtensionId, FullName, Status, Start, End, Duration. The CSV end result for a JEDWare Agent Status Detailed Group Report, when imported to Excel, will look similar to the one below How to set up an […]
Scheduled Queue – Availability report to CSV upload or e-mail
Scheduled Queue – Availability Report to CSV upload or e-mail JEDWare Queue – Availability Report This report will contain: Queue, ExtensionId, FullName, Logged in, Logged out. The CSV end result for a JEDWare Queue – Availability Report, when imported to Excel, will look similar to the one below How to set up an Queue – […]
Scheduled Queue report to CSV upload or e-mail
Scheduled Queue Report to CSV upload or e-Mail JEDWare Queue Report This Queue report will contain: QueueExt, Agent Ext, Name, Calls, Wait Time, AWT, Ans in Q, Total Talk Time, Average Talk Time, Lost, Polls, Lost Under, Lost Over, DINA, Answer%, Lost%, SLA, Service Level. The CSV end result for a JEDWare Queue Report, when […]
Scheduled Queue – Per day report to CSV upload or e-mail
Scheduled Queue – Per day Report to CSV upload or e-Mail JEDWare Queue – Per day Report This Queue report will contain: Date, Inbound, Answered, Lost, DINA, Total Talk, Answer %, Lost / Under, Lost / Over, Avg. Duration, Service Level The CSV end result for a JEDWare Queue – Per day Report, when imported […]
Scheduled Queue – Inbound Activity report to CSV upload or e-mail
Scheduled Queue – Inbound Activity Report to CSV upload or e-Mail JEDWare Queue – Inbound Activity Report This Queue – Inbound Activity report will contain: Interval, Direction, CallStart, CallEnd, Wait Time, Talk Time, Caller, Destination, Answered. The CSV end result for a JEDWare Queue – Inbound Activity Report, when imported to Excel, will look similar […]
Scheduled Ring Group report to CSV upload or e-mail
Scheduled Ring Group Report to CSV upload or e-Mail JEDWare Ring Group Report This Ring Group report will contain: Ring group Ext, Agent Ext, Name, Calls, Wait Time, AWT, Ans in Q, Total Talk Time, Average Talk Time, Lost, Lost Under, Lost Over, DINA, Answer %, Lost %, SLA, Service Level The CSV end result […]
Scheduled All Calls report to CSV upload or e-mail
Scheduled All Calls Report to CSV upload or e-mail JEDWare All Calls Report This report will contain: is_answered, direction, start_date, start_time, end_date, end_time, ring time, talk time, caller name, caller number, destination name, destination number, callid. The CSV end result for a JEDWare All Calls Report, when imported to Excel, will look similar to the […]