JEDWare philosophy for our 3CX reporting
JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we
Daily Overview is used to get an overview of today’s call, both inbound and outbound. You can also change the date, to view your summary of any given date.
Advanced Search is used to make more specific searches like Agents, Queues / IVR, groups, or free text search, which is very useful to find specific phone numbers and calls. In Advanced Search, you will find more detailed and in-depth reports.
In Scheduled Tasks, you are able to set up a Scheduled CSV report generation, and a Scheduled PDF Report. The CSV files can be located in a directory of your own choice, or sent by e-mail, and the PDF Reports can be sent by e-mail. You can choose the time of day, that the Scheduled CSV/PDF Reports should be generated as well.
Common for all reports is that we ask your 3CX Server for each search to ensure the latest and most accurate data. Report data can be pulled after a call has finished, whereas Wallboard data are added as soon as a call comes into the queue.
Another thing to note is that the Daily Overview report is “reset” at midnight, whereas you typically reset a wallboard eg. at 8 o’clock in the morning. Therefore you might not see that the figures match completely.
Find more Reports info in the posts below
JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we
How to use our JEDWare Reporting tool The Report menu is divided into three sub-menus; Daily Overview, Advanced Search, and
Report type: Daily Overview Daily Overview – In the Daily Overview, you will find a summary of today’s calls. This can
Report type: Advanced Search Report Advanced search allows you to search more specific and provides more detailed reports. Search in
Report type: AGENT Search First, make sure you have selected AGENT in the top menu. Type in one or more
Report type: AGENT STATUS Search First, make sure to select Agent status in the top menu. Now you can choose if you
Report type: QUEUE/IVR Search Report for QUEUE´s & IVR´s First, make sure to select Queue/IVR in the top menu. Type in
Report type: GROUP Search First, make sure to select Group in the top menu. Groups are created in 3CX under Users ->
Report type: FREE SEARCH This tool allows you to search for specific numbers and/or names with a free-text search. This
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the
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Phone +45 70 222 084
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