How to use the JEDWare Reports

The Report menu has three parts:

  • Daily overview: one page that sums up a single day, today by default: totals, service performance, the call graph hour by hour, and every call with its call flow.
  • Advanced search: detailed reports for any period, in nine tabs: Agent, Agent status, Queue, Queue Callback, IVRs, Department, Search (free text), From/To and Ring Group.
  • Scheduled tasks: the same reports delivered on their own as CSV files or PDF reports, daily, weekly or monthly.

Common for every report: JEDWare asks your 3CX server for fresh data at every search, so the result is always the latest and most accurate. Report data can be pulled after the JEDWare integration was installed on your 3CX server; calls before that are not available.

Where to go next