JEDWare philosophy for our 3CX reporting
JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we
Now you can choose if you will search for Agent Status for Extension, Queue or Groups.
You can type in ‘All’ to select all extensions available in the category you are searching in. Doing it this way makes it possible for you to search for multiple agents with Extension.
If you pick Groups you can search for all the agents assigned to a group in your 3CX.
Queue on the other hand gives you an overview of agents in the chosen queue’s login time.
When you search for extensions or by group, you will be presented with an overview of the agents’ status within the time period you have chosen.
To get more detailed information and queue status for each agent, simply click on the agent you want to see more information about. This will show you a detailed status log and also show the agent’s queue status.
If you decide to search for specific or multiple queues, you will be presented with an overview of the queues you have searched for. By clicking on each of these queues you will be shown all the agents in the queue. It will also tell you how long they have been logged in or out of the queue within the period of time you have chosen. You can click on an individual agent to see a log over when they logged in or out.
Find more Reports info in the posts below
JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we
How to use our JEDWare Reporting tool The Report menu is divided into three sub-menus; Daily Overview, Advanced Search, and
Report type: Daily Overview Daily Overview – In the Daily Overview, you will find a summary of today’s calls. This can
Report type: Advanced Search Report Advanced search allows you to search more specific and provides more detailed reports. Search in
Report type: AGENT Search First, make sure you have selected AGENT in the top menu. Type in one or more
Report type: AGENT STATUS Search First, make sure to select Agent status in the top menu. Now you can choose if you
Report type: QUEUE/IVR Search Report for QUEUE´s & IVR´s First, make sure to select Queue/IVR in the top menu. Type in
Report type: GROUP Search First, make sure to select Group in the top menu. Groups are created in 3CX under Users ->
Report type: FREE SEARCH This tool allows you to search for specific numbers and/or names with a free-text search. This
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the
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