The Search tab is a free-text search across callers, destinations and names. Use it when a customer insists they called 27 times last week and never got through: type their number and the report shows every attempt and what happened to each one.
- Open Report, Advanced search and select Search.
- Type the number, part of a number, or a name from your 3CX phonebook. Separate several with a comma.
- Set the date and click Search.
The result
Every call in the period that matches: direction, start and end, waiting time, talk time, customer experience time, caller and destination. Click a call to open its call flow and see exactly where it went.
The From/To tab does the same for calls between one specific number and another.
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