JEDWare philosophy for our 3CX reporting
JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we
This tool allows you to search for specific numbers and/or names with a free-text search.
This could be useful for you in multiple cases, first if you are a company invoicing by talk time perhaps a layer, you can have a list of your client´s phone numbers in a notepad, to be ready to copy into this tool once a month, to make sure you invoice all, or you could have situations where a specific customer calling earlier this week or last week. He tells you that he has called at least 27 times, been in the queue for hours, and still has not come through. Of course, this claim cannot be left to believers.
First, make sure you have selected Search in the top menu.
Type in the number(s) or part of the number, and/or name(s) you want to search for divided by a comma (the name if it is created in your 3CX phonebook) → set from and to date → Click on Advanced Settings, if you want to exclude some days from your search
after you have made your selections, click on Search. You will now be presented with a detailed report for the period called on this particular name(s) and/or number(s).😉
Find more Reports info in the posts below
JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we
How to use our JEDWare Reporting tool The Report menu is divided into three sub-menus; Daily Overview, Advanced Search, and
Report type: Daily Overview Daily Overview – In the Daily Overview, you will find a summary of today’s calls. This can
Report type: Advanced Search Report Advanced search allows you to search more specific and provides more detailed reports. Search in
Report type: AGENT Search First, make sure you have selected AGENT in the top menu. Type in one or more
Report type: AGENT STATUS Search First, make sure to select Agent status in the top menu. Now you can choose if you
Report type: QUEUE/IVR Search Report for QUEUE´s & IVR´s First, make sure to select Queue/IVR in the top menu. Type in
Report type: GROUP Search First, make sure to select Group in the top menu. Groups are created in 3CX under Users ->
Report type: FREE SEARCH This tool allows you to search for specific numbers and/or names with a free-text search. This
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the
Contact:
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Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
e-Mail: [email protected]