How Departments work in JEDWare

JEDWare uses the departments you have already set up in 3CX. There is nothing to configure twice: the departments, their members and everyone’s roles are read directly from your 3CX system.

Where departments come from

Departments are created and managed in the 3CX admin console, not in JEDWare. JEDWare synchronizes them automatically, so what you see in JEDWare always mirrors 3CX:

• A full synchronization runs about every 5 hours.
• Changes made in 3CX, such as new departments, members added or removed, or role changes, appear in JEDWare after the next synchronization.
• Departments deleted in 3CX disappear from JEDWare automatically.

What departments are used for

Departments decide whose calls you can see. Your department role in 3CX determines whether you see just your own statistics, your department’s statistics, or the whole system. The details are in the article “Who can see what: roles and visibility.”

If you don’t use departments

If your 3CX system has no departments (or only the built-in default group), JEDWare works the way it always has: users see their own statistics, and administrators see everything. You don’t need to create departments to use JEDWare.

3CX automatically puts every extension in a built-in default group. JEDWare ignores it. It never appears as a department, and being a member of it doesn’t grant anyone access to other people’s calls.