At JEDWare, we take data protection and secure handling of customer information seriously.

This page explains how data may be transferred, processed, and protected when using JEDWare products, hosting services, cloud services, integrations, support services, and related solutions.

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Our Approach to Data Protection

JEDWare is designed with a strong focus on:

• data minimization
• secure system design
• controlled access
• operational security
• GDPR awareness
• customer data confidentiality

Where applicable, JEDWare acts as a data processor on behalf of customers.

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Types of Data That May Be Processed

Depending on the services used, JEDWare may process:

• call metadata
• extension information
• queue statistics
• call recordings
• reporting data
• user account information
• support data
• IP addresses
• system logs
• operational telemetry

JEDWare does not use customer data for advertising or unauthorized profiling purposes.

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International Data Transfers

Where data is transferred outside the EU/EEA, JEDWare ensures that appropriate safeguards are implemented in accordance with applicable data protection legislation, including GDPR.

Such safeguards may include:

• EU Standard Contractual Clauses (SCC)
• approved cloud provider frameworks
• contractual data protection obligations
• secure encrypted connections
• vendor compliance assessments

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Hosting Locations

Depending on the selected service model, customer environments may be hosted:

• within the EU/EEA
• in customer-controlled infrastructure
• in approved cloud environments
• in third-party datacenters selected by the customer or agreed with JEDWare

Hosting locations may vary depending on:

• customer requirements
• cloud provider availability
• redundancy and disaster recovery design
• performance optimization

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Sub-processors and Third-Party Providers

JEDWare may use trusted third-party providers for services such as:

• cloud hosting
• backup
• monitoring
• email delivery
• infrastructure management
• support systems
• security services

All relevant providers are assessed based on:

• security
• operational reliability
• GDPR compliance
• contractual obligations

A list of significant sub-processors may be provided upon request.

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Security Measures

JEDWare implements commercially reasonable technical and organizational security measures, including where relevant:

• encrypted communications
• access controls
• role-based permissions
• secure authentication
• logging and monitoring
• backup procedures
• firewall protection
• endpoint security
• infrastructure hardening

No internet-connected system can be guaranteed fully secure, but JEDWare continuously works to improve operational and security standards.

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Customer Responsibilities

Customers remain responsible for:

• lawful use of services
• GDPR compliance within their organization
• user access management
• internal security procedures
• retention policies
• lawful handling of call recordings and personal data

Customers are encouraged to:

• enable MFA where available
• maintain secure passwords
• limit administrative access
• implement backup procedures
• review access rights regularly

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Data Retention

Customer data is retained only as long as necessary for:

• operational purposes
• support obligations
• contractual obligations
• legal compliance
• backup retention cycles

Upon termination of services, customer data may be deleted after a limited retention period unless otherwise required by law or agreed in writing.

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Contact Regarding Data Protection

If you have questions regarding:

• data protection
• GDPR
• data transfers
• hosting locations
• sub-processors
• security practices

Please contact:

JEDWare ApS

www.jed-ware.com

E-mail: conract@jed-ware.com