Wallboard Gallery
Wallboard Gallery Empower Your Team with Real-Time Data Effective wallboards deliver real-time operational insights, keeping your team informed and proactive.
Wallboard Layout 1 is built for a single queue. It shows the queue’s key figures in large tiles that stay readable across the room.
| Agent list | Every queue member’s current extension status and queue status |
| Waiting line | Callers waiting in the queue right now |
| Current wait time | How long the first caller in the queue has been waiting |
| Average wait time | Average wait since the last reset for the queue |
| Answered calls | Answered calls in numbers and percent, with a gauge |
| Abandoned calls | Lost calls since the last reset for the queue |
| Total outbound calls | Outbound calls made by the agents selected in outbound tracking |
| Message bar | The text from the wallboard message setting |
Press Save after changing settings.
The message field puts a line of text at the bottom of the board: a weekly goal, a shout-out to the team, or any note you like. Emojis work too.
The wallboard counts from its last reset. Reset sets the schedule: daily, weekly or monthly. Days picks the weekday or day of the month, and Time is the time of day the counters clear.
Reset wallboard now clears all data on the wallboard immediately.
Generate a public link and open it on any screen (a TV, an info display, a browser): the wallboard runs live without logging in.
The panel lists every link with when and by whom it was created. Treat a link like a password: anyone who has it can see the board, and you can delete it at any time to revoke access.
For creating wallboards and the settings shared by every layout, see How to create a wallboard.
Find more Wallboard info in the posts below
Wallboard Gallery Empower Your Team with Real-Time Data Effective wallboards deliver real-time operational insights, keeping your team informed and proactive.
How to create a wallboard Introduction to easily create Wallboards for your 3CX with JEDWare Get started with JEDWare Wallboards.
Wallboard Layout 1 – Single Queue Wallboard The Wallboard Layout 1 is built for a single queue. This layout will
Wallboard Layout 2 – Multiple Queues Wallboard This design is for you who want a great overview from 6 to
Wallboard Layout 3, our 4 Queues and multiple extension status Wallboard This design will show extension statuses in color-based boxes
Wallboard Layout 4 – Multiple Queue – NO extension Wallboard Wallboard layout 4. This wallboard will display the statistics of
Wallboard Layout 5 – Outbound Wallboard Wallboard Layout 5 displays outbound statistics for up to 50 agents at a time.
Wallboard Layout 6 – Inbound Wallboard Wallboard Layout 6, Inbound Layout 6 is the “twin wallboard” to Layout 5, but
Wallboard Layout 7 – Traditional Wallboard, with e-Mail function About Wallboard Layout 7 Wallboard Layout 7 is JEDWare’s version of
Wallboard Layout 8 – Inbound Call Center Wallboard About Wallboard Layout 8 Wallboard Layout 8 displays inbound statistics for both
Wallboard Layout 9 – Single Queue with Queue Call-Back updates The Wallboard Layout 9 is built based on Layout 1,
Wallboard Layout 10 Inbound Call Centre Wallboard with QCB About Wallboard Layout 10 Wallboard Layout 10 shows inbound statistics for
Wallboard Layout 12 – Queue Waiting Overview The Wallboard Layout 12 is built for only one purpose, to see how
Enable SLA Sound Alerts on the Dashboard In JEDWare you can enable SLA sound alerts for each queue on your
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