Wallboard Layout 3 shows every agent as a color-coded status box, with live statistics for up to four queues across the top.
Reading the wallboard
 | Callers waiting in the queue |
 | Callers talking with an agent right now |
| IN Q | How long the first caller in the queue has been waiting |
| WAIT | The longest a caller has waited since the last reset |
| AVG | Average waiting time since the last reset for the queue |
| ANS | Answered rate in percent |
 | Answered calls since the last reset |
 | Lost calls since the last reset |
| SLA | Calls exceeding the SLA time |
| SLA% | Percentage of calls that complies with the SLA time |
Wallboard Layout 3 settings
Display options
- Show agents in queue first sorts agents logged into the queue to the top of the list.
- Hide agents logged out of queue removes agents that are not logged into the queue from the board.
- Hide offline agents removes offline agents entirely.
- Show Ringing Color Status gives an agent’s box its own color while that agent’s phone is ringing.
- Show Reset Interval On Wallboard displays the reset schedule on the board itself.
- Sort agents by orders the agent list by extension, name or status.
- Agent status update time sets how often the board refreshes, from 300 to 10000 milliseconds. On large systems with many queues and agents, raising it from 300 ms toward 5000 ms lowers the load on your 3CX server.
- Exclude call tracking outside specified hours keeps calls outside the start and end times you set out of the numbers, so night calls stay out of the daily figures. Outbound and inbound tracking each have their own time window.
Press Save after changing settings.
Reset schedule
The wallboard counts from its last reset. Reset sets the schedule: daily, weekly or monthly. Days picks the weekday or day of the month, and Time is the time of day the counters clear.
Reset wallboard now clears all data on the wallboard immediately.
Share the wallboard
Generate a public link and open it on any screen (a TV, an info display, a browser): the wallboard runs live without logging in.
Click Generate link in the Public share link panel on the General tab. The panel shows when the link was made and by whom, Copy puts it on the clipboard, and Revoke link kills it. Treat the link like a password: anyone who has it can see the board.
For creating wallboards and the settings shared by every layout, see How to create a wallboard.
For the overview of live 3CX wallboards from JEDWare, the eleven layouts and the share link for TVs, see the feature page.