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Wallboard Layout 3, our 4 Queues and multiple extension status Wallboard

This design will show extension statuses in color-based boxes and on top of that it will give you queue statistics for up to 4 queues simultaneously.

– Amount of people waiting in queue

 – Amount of people talking with an agent right now

IN Q – Shows how long the current first in queue has been waiting

WAIT – Shows the longest a caller has been waiting since reset

AVG – Shows the average wait time since last reset for this specific queue

ANS – Shows answered rate in percentage

– Answered calls since reset

 – Lost calls since reset

SLA – Amount of calls exceeding the SLA time

SLA% – Percentage of calls that complies with the SLA time

GREEN – Logged in and available

PURPLE – In an active call

RED – Logged out

Wallboard Layout 3 Settings

Please see the general settings for wallboards here

  1. Show Agents in the queue first, will sort your agent by those logged into the Queue at the top.
  2. Hide agents logged out of queue – Will hide agents that are not logged into the queue from the wallboard.
  3. Hide Offline Agents, will hide offline agents from the wallboard.
  4. Sort Extensions by, here you can sort the Extensions by:
    1. Extension number 
    2. Name
    3. Status
  5. Agent Status update time (milliseconds). For some installations, you might need to extend the time for updates from the standard 300 ms. This is typically needed if you have lots of Queues, and lots of Agents in those queues, and your 3CX server doesn’t have that many resources, in this case, we recommend trying to change the time to 5000 ms, to see how it goes (Have a look at the 3CX Management to see CPU Resources.)

    Please remember to click save when you have made any changes in the settings. 

    Please note the Picture is showing 2 more options, these won’t work in Wallboard Layout 3 – We are sorry for the confusion.

Find more Wallboard info in the posts below

Contact:

JED IT- & Teleservice ApS

Bogensevej 90, DK-5270 Odense N, Denmark

VAT: DK-35653821

Phone +45 70 222 084

e-Mail: [email protected]

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