This design will show extension statuses in color-based boxes and on top of that it will give you queue statistics for up to 4 queues simultaneously.
– Amount of people waiting in queue
– Amount of people talking with an agent right now
IN Q – Shows how long the current first in queue has been waiting
WAIT – Shows the longest a caller has been waiting since reset
AVG – Shows the average wait time since last reset for this specific queue
ANS – Shows answered rate in percentage
– Answered calls since reset
– Lost calls since reset
SLA – Amount of calls exceeding the SLA time
SLA% – Percentage of calls that complies with the SLA time
GREEN – Logged in and available
PURPLE – In an active call
RED – Logged out
Please see the general settings for wallboards here
Please remember to click save when you have made any changes in the settings.
Please note the Picture is showing 2 more options, these won’t work in Wallboard Layout 3 – We are sorry for the confusion.
Find more Wallboard info in the posts below
Wallboard Layout 3, our 4 Queues and multiple extension status Wallboard This design will show extension statuses in color-based boxes
Wallboard Layout 4 – Multiple Queue – NO extension Wallboard Wallboard layout 4. This wallboard will display the statistics of
Wallboard Layout 7 – Traditional Wallboard, with e-Mail function About Wallboard Layout 7 Wallboard Layout 7 is JEDWare’s version of
Wallboard Layout 8 – Inbound Call Center Wallboard About Wallboard Layout 8 Wallboard Layout 8 displays inbound statistics for both
Wallboard Layout 9 – Single Queue with Queue Call-Back updates Description coming soon.