Once connected, the assistant has these tools available.
Reports
The same data as the JEDWare statistics reports:
| Tool | Answers questions about |
|---|---|
| Agent statistics | Calls, answered/lost, talk and wait time per agent |
| Queue statistics | Answered, lost, SLA, service level, wait times per queue |
| Ring group statistics | Same as queues, for ring groups |
| Group statistics | Totals and per-member numbers for a department |
| Call report | Individual calls: direction, times, caller, destination |
| Talk time report | Pure talk time per agent |
| Agent status | Time spent in each status (Available, Break, DND, custom) |
| Queue availability | Agent login/logout coverage per queue |
| Queue callbacks | Callback requests, answered and lost |
| Queue chats | Conversations and messages per channel: Live Chat, WhatsApp, Facebook, SMS |
Directories
So the assistant understands names, it can list your queues, ring groups, extensions and chat channels.
Time ranges
The assistant can use exact dates or plain-language periods: today, yesterday, this week, last week, this month, last month, last 7 days, last 30 days. Weeks start on Monday and everything is calculated in your system’s timezone.
Example prompts
- “How many calls did queue 800 answer yesterday, and how many were lost?”
- “Show answered percentage per queue for last month.”
- “Which agent had the most WhatsApp chats last week?”
- “How long was extension 201 logged into the support queue today?”
- “Give me a per-day breakdown of inbound calls for the last 30 days.”
Limits
- Read-only: the assistant cannot change 3CX or JEDWare settings.
- Data equals what the Statistics API exposes, the same numbers as the reports in the JEDWare app.
- Chat figures cover queue-routed chats; chats delivered directly to an agent’s extension are not included.
New to the feature? Start with Connect your AI assistant to JEDWare.