What can I ask? Available data and examples

Once connected, the assistant has these tools available.

Reports

The same data as the JEDWare statistics reports:

Tool	Answers questions about
Agent statistics	Calls, answered/lost, talk and wait time per agent
Queue statistics	Answered, lost, SLA, service level, wait times per queue
Ring group statistics	Same as queues, for ring groups
Group statistics	Totals and per-member numbers for a department
Call report	Individual calls: direction, times, caller, destination
Talk time report	Pure talk time per agent
Agent status	Time spent in each status (Available, Break, DND, custom)
Queue availability	Agent login/logout coverage per queue
Queue callbacks	Callback requests, answered and lost
Queue chats	Conversations and messages per channel: Live Chat, WhatsApp, Facebook, SMS

Directories

So the assistant understands names, it can list your queues, ring groups, extensions and chat channels.

Time ranges

The assistant can use exact dates or plain-language periods: today, yesterday, this week, last week, this month, last month, last 7 days, last 30 days. Weeks start on Monday and everything is calculated in your system’s timezone.

Example prompts

“How many calls did queue 800 answer yesterday, and how many were lost?”
“Show answered percentage per queue for last month.”
“Which agent had the most WhatsApp chats last week?”
“How long was extension 201 logged into the support queue today?”
“Give me a per-day breakdown of inbound calls for the last 30 days.”

Limits

Read-only: the assistant cannot change 3CX or JEDWare settings.
Data equals what the Statistics API exposes, the same numbers as the reports in the JEDWare app.
Chat figures cover queue-routed chats; chats delivered directly to an agent’s extension are not included.

New to the feature? Start with Connect your AI assistant to JEDWare.