The JEDWare Statistics API lets you pull call statistics from your 3CX phone system into your own tools: BI dashboards, spreadsheets, wallboards, or scheduled exports. It returns the same numbers as the JEDWare reports: per-agent, per-queue, per-ring-group and per-department statistics, agent status time, queue login time, callbacks and full call lists.
https://<your-pbx-address>/jedware/api/v1/statistics, which is the same address you use for the 3CX web client, e.g. https://mycompany.3cx.dk.| Endpoint | What it returns |
|---|---|
POST /agents | Totals plus one row per agent: answered/lost per direction, talk and wait times |
POST /queues | One row per queue: answered %, lost, wait times, per-agent activity in the queue |
POST /ringgroups | Same shape as queues, for ring groups |
POST /groups | Statistics for a JEDWare group/department, one row per member |
POST /agent-status | Seconds each agent spent in each status (Available, Break, DND, custom) |
POST /queue-availability | Per queue and agent: seconds logged in and out of the queue |
POST /queue-callbacks | Queue callbacks (QCB): requested, answered and lost when called back |
POST /calls | Call report: totals, per-day summary, and every individual call |
POST /talktime | One row per call with ring/talk time, caller, destination and agents involved |
Your integration ships with interactive documentation: open https://<your-pbx-address>/jedware/swagger in a browser. Every endpoint is documented with a pre-filled, ready-to-run example. You can also import https://<your-pbx-address>/jedware/swagger/data-api/swagger.json into Postman, Insomnia, or any OpenAPI code generator.
Statistics are computed from the JEDWare reporting service, the same source as your scheduled PDF/CSV reports, so the numbers always match your JEDWare reports.
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