Your first Statistics API request

This article walks through your first request and the concepts every endpoint shares.

Core concepts

Concept	How it works
Dates	`start` and `end` are local wall-clock times, e.g. `"2026-08-26T00:00:00"`. A full day is `00:00:00` to `23:59:59`. `end` must be after `start`.
Time zone	Dates are interpreted in your customer time zone automatically. Send an optional `timeZone` (IANA id, e.g. `"Europe/Copenhagen"`) to override per request.
Select all	Wherever you filter by extensions, queues or ring groups, `["All"]` selects everything. Omitting the extension filter also means all.
Disabled agents	When selecting all extensions, agents marked disabled in JEDWare are excluded, matching your JEDWare reports. Set `"includeDisabledAgents": true` to include them.
Durations	All durations in responses are integer seconds (for example `totalTalkTimeSeconds` and `averageWaitTimeSeconds`).
Time buckets	Add `"intervalMinutes": 1440` for per-day rows (or `15`, `30`, `60` for shorter buckets). Only buckets containing calls are returned.
Call detail	Add `"includeCalls": true` to attach the individual calls behind the statistics.

Example: agent statistics

POST https://mycompany.3cx.dk/jedware/api/v1/statistics/agents
X-Api-Key: jed_xxxxxxxxxxxxxxxxxxxxxxxx
Content-Type: application/json

{
  "start": "2026-08-26T00:00:00",
  "end": "2026-08-26T23:59:59",
  "extensions": ["All"],
  "intervalMinutes": 1440
}

Response (shortened):

{
  "start": "2026-08-26T00:00:00",
  "end": "2026-08-26T23:59:59",
  "timeZone": "Europe/Copenhagen",
  "totals": {
    "totalCalls": 42, "answeredCalls": 39, "lostCalls": 3,
    "inboundCalls": 25, "outboundCalls": 12, "internalCalls": 5,
    "totalTalkTimeSeconds": 8455, "averageTalkTimeSeconds": 216,
    "averageWaitTimeSeconds": 9
  },
  "agents": [
    {
      "extension": "204", "firstName": "Lars", "lastName": "Larsen",
      "inboundCalls": 11, "inboundAnswered": 10, "inboundLost": 1,
      "outboundCalls": 4, "internalCalls": 2,
      "totalTalkTimeSeconds": 2749, "averageTalkTimeSeconds": 161,
      "averageWaitTimeSeconds": 4
    }
  ],
  "intervals": [ { "intervalStart": "2026-08-26T00:00:00", "totalCalls": 42 } ],
  "calls": null
}

Try it in the browser first

The fastest way to explore is the built-in Swagger UI at https://<your-pbx-address>/jedware/swagger: paste your API key via the Authorize button, open an endpoint, and press Execute. Every endpoint has a pre-filled, ready-to-run example. When you are ready to build, import https://<your-pbx-address>/jedware/swagger/data-api/swagger.json into Postman or any OpenAPI code generator.