Based on our 3CX Customers’ requirements we started to develop our first wallboard (layout 2) back in 2017, since then we have raised to 8 different layouts, from a single Queue Wallboard to our latest very complex Inbound Call-Center Wallboard Layout 8, where we support multiple Queues and the agents handling these queues.
JEDWare is a team in JED It- & Teleservice ApS that is an old and well-known 3CX Partner since 2009. Our Development team is placed at our headquarters in Odense located on the island Fyn, in the middle of Denmark. We are working each day to improve JEDWare, and to make new functionalities, for the JEDWare system itself, or as a special optional assignment from a customer in special need. Our development team strives to give you the absolute best 3CX Add-on for Wallboards and Reporting.
JEDWare Live wallboard tracks the agents’ current status and shows it live to you. We track everything from ringing to disconnected phone. Make it easier for your agents to see if others are already in a call, or off work.
Each agent gets a queue icon next to their name. The icon indicates the agent’s current status in the queue. Are you losing a lot of calls? With JEDWare Live Wallboard you can keep track of everyone’s status. Each queue even shows an alert if no agents are in the queue!
Do you have special names for the two custom statuses in 3CX? Well, JEDWare Live Wallboard gives you the choice of renaming each custom status on the Wallboard. We give you multiple icons to choose from.
Each layout has its own benefits and purposes. Are you unsure about what design fits you? Just try them all. All our features are included in the product for the same price!
Have a look here for how to set up our wallboards
Wallboard Layout 1 is built for a single queue. This layout will display all statistics in large boxes that grant you an excellent overview. Our single queue design displays the most important information, in one simple window. Track every agent in the queue without compromising on the overall statistics of the queue. We also made a spot for you to write a custom message to show on the wallboard, which of course changes live as well.
Read more here
Wallboard layout 2. This design offers the most possible info. Choose up to 8 queues in a single window. In the queues, you have the overview of your agents in each queue, including their live status and the overall queue performance. The queue performance includes things like current waiting time, customizable SLA, longest waiting time, and more. You can also display the skill level for each agent. And of course, you can track total inbound and outbound calls across queues. Also available in dark-mode.
Read more here
Wallboard Layout 3. Multiple queues but same agents? No problem. Here you have multiple queues, but only showing agents once. This can make it easier to see on smaller screens or from far away. You still have the queue statistics for up to 4 queues simultaneously!
Read more here
Wallboard Layout 4. This wallboard will display the statistics of your chosen queues, without showing any agents. The wallboard is very useful when it comes to the percentage of calls answered for each queue, or the amount of times the SLA has been breached.
Read more here
Wallboard Layout 5. This wallboard is an excellent monitoring tool for outgoing call centre team leaders and agents. The wallboard includes sorting options on the majority of table rows, resulting in a dynamic experience wherein the agents change position based on their data. Also available in dark-mode.
Read more in our KB found here
Wallboard Layout 6. Like Wallboard 5, but measures incoming calls instead of outgoing calls.
Read more in our KB found here
Wallboard Layout 7, is JEDWare’s version of the traditional 3CX Switchboard. On this wallboard, you are able to see all active calls, from the extensions you have chosen. Both inbound and outbound. You are also able to see which queue the incoming call has been answered in. You can add as many extensions as you would like, as you will be able to scroll on the wallboard when you have more than 25 active calls displaying.
Another benefit of this wallboard is the ability to easily send an e-mail message to a collage, a great feature for e.g. the Reception.
Read more in our KB found here
Wallboard Layout 8, the dream for an inbound call center, list the queues you want, and Agents that are member of one or several queues are listed.
See how many Agents are logged in, see the Agent performance, ammount of calls, Total Talk time and avg. Talktime. For the queues, see how many are waiting, current max. wait time, amount of calls in each queue, Answered, Lost, and as a speciality, see how many calls that has been lost before and after a custom time (as a standard 30 sec.) We use this time to calculate an Service Level reached. Beside of this you will be able to see how many calls went to Destination if no answer (DINA) for each Queue.
For in-depth info, click here
Contact:
JED IT- & Teleservice ApS
Bogensevej 90, DK-5270 Odense N, Denmark
VAT: DK-35653821
Phone +45 70 222 084
E-mail: [email protected]
