Wallboard Layout 2 - Multiple Queues Wallboard

This design is for you who want a great overview from 6 to 8 queues simultaneously

Depending on how many queues you pick, this design will scale to suit your needs.

NEW from May 2023 – As a standard we will place the Inbound / Outbound counter at the top for newly created wallboards.

– Amount of people waiting in queue

 – Amount of people talking with an agent right now

IN Q – Shows how long the current first in queue has been waiting

WAIT – Shows the longest a caller has been waiting since reset

AVG – Shows the average waiting time since last reset for this specific queue

ANS – Shows answered rate in percentage

– Answered calls since reset

 – Lost calls since reset

SLA – Amount of calls exceeding the SLA time

“Ext” – Shows all queue members’ current extension status and queue status for every queue

“Daily Inbound” – Shows the amount of inbound calls in all selected queues

“Daily Outbound” – Shows the total amount of outbound calls made by agents specified in outbound tracking

Wallboard Layout 2 Settings

Please see the general settings for wallboards here

  1. Show Legacy layout.  You can choose the legacy Inbound/Outbound counter that takes up a Queue space or our new counter that is placed at the top of the wallboard.
  2. Show Agents in the queue first, will sort your agent by those logged into the Queue at the top.
  3. Hide agents logged out of queue – Will hide agents that are not logged into the queue from the wallboard.
  4. Hide Offline Agents, will hide offline agents from the wallboard.
  5. Show the agent’s time in status, which will show the time since the last change in status. Eg. if an agent changes to Away, the counter will count for how long the agent has been away, when he turns back to Available, it will start counting the time the agent has been available.
  6. Show agent’s skill – Will show the skills set in the 3CX Queue for each agent.
  7. Sort Extensions by, here you can sort the Extensions by:
    1. Extension number 
    2. Name
    3. Status
  8. Agent Status update time (milliseconds). For some installations, you might need to extend the time for updates from the standard 300 ms. This is typically needed if you have lots of Queues, and lots of Agents in those queues, and your 3CX server doesn’t have that many resources, in this case, we recommend trying to change the time to 5000 ms, to see how it goes (Have a look at the 3CX Management to see CPU Resources.)

    Please remember to click save when you have made any changes in the settings. 

Find more Wallboard info in the posts below