Wallboard Layout 4 shows queue statistics only, with no agent rows: answered percentage, SLA breaches, and totals for each selected queue.
A row turns red when nobody is logged into the queue, which makes the board a quick health check when you run many wallboards.
Reading the wallboard
| Total inbound calls | All inbound calls across the selected queues since the last reset |
| Answered Calls | Share of inbound calls that were answered, in percent |
| SLA Breach | Number of calls that exceeded the SLA time |
| Total Outbound Calls | Outbound calls made by agents selected in outbound tracking |
| Available / In queue | Agents available versus agents logged into the queue |
| Waiting in queue | Callers currently waiting in the queue |
| Waiting time / Average Wait Time | The current first caller’s wait and the average since reset |
| Avg. Talk | Average talk time for the queue’s answered calls |
| Queue calls | Answered percentage and answered/total counts per queue |
A red row means nobody is logged into the queue.
Wallboard Layout 4 settings
Display options
Layout 4 needs almost no configuration:
- Show Reset Interval On Wallboard displays the reset schedule on the board itself.
- Agent status update time sets how often the board refreshes, from 300 to 10000 milliseconds. On large systems with many queues and agents, raising it from 300 ms toward 5000 ms lowers the load on your 3CX server.
- Exclude call tracking outside specified hours keeps calls outside the start and end times you set out of the numbers, so night calls stay out of the daily figures. Outbound and inbound tracking each have their own time window.
Press Save after changing settings.
Reset schedule
The wallboard counts from its last reset. Reset sets the schedule: daily, weekly or monthly. Days picks the weekday or day of the month, and Time is the time of day the counters clear.
Reset wallboard now clears all data on the wallboard immediately.
Share the wallboard
Generate a public link and open it on any screen (a TV, an info display, a browser): the wallboard runs live without logging in.
Click Generate link in the Public share link panel on the General tab. The panel shows when the link was made and by whom, Copy puts it on the clipboard, and Revoke link kills it. Treat the link like a password: anyone who has it can see the board.
For creating wallboards and the settings shared by every layout, see How to create a wallboard.
Want the short version? The 3CX wallboard feature page sums up every layout, the SLA alerts and the no-login share link.