Wallboard Gallery
Wallboard Gallery Empower Your Team with Real-Time Data Effective wallboards deliver real-time operational insights, keeping your team informed and proactive.
Wallboard Layout 4 shows queue statistics only, with no agent rows: answered percentage, SLA breaches, and totals for each selected queue.
A row turns red when nobody is logged into the queue, which makes the board a quick health check when you run many wallboards.
| Total inbound calls | All inbound calls across the selected queues since the last reset |
| Answered Calls | Share of inbound calls that were answered, in percent |
| SLA Breach | Number of calls that exceeded the SLA time |
| Total Outbound Calls | Outbound calls made by agents selected in outbound tracking |
| Available / In queue | Agents available versus agents logged into the queue |
| Waiting in queue | Callers currently waiting in the queue |
| Waiting time / Average Wait Time | The current first caller’s wait and the average since reset |
| Avg. Talk | Average talk time for the queue’s answered calls |
| Queue calls | Answered percentage and answered/total counts per queue |
A red row means nobody is logged into the queue.
Layout 4 needs almost no configuration:
Press Save after changing settings.
The wallboard counts from its last reset. Reset sets the schedule: daily, weekly or monthly. Days picks the weekday or day of the month, and Time is the time of day the counters clear.
Reset wallboard now clears all data on the wallboard immediately.
Generate a public link and open it on any screen (a TV, an info display, a browser): the wallboard runs live without logging in.
The panel lists every link with when and by whom it was created. Treat a link like a password: anyone who has it can see the board, and you can delete it at any time to revoke access.
For creating wallboards and the settings shared by every layout, see How to create a wallboard.
Find more Wallboard info in the posts below
Wallboard Gallery Empower Your Team with Real-Time Data Effective wallboards deliver real-time operational insights, keeping your team informed and proactive.
How to create a wallboard Introduction to easily create Wallboards for your 3CX with JEDWare Get started with JEDWare Wallboards.
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