3CX does not support installations with third-party software on the 3CX server. That includes JEDWare, as well as modified templates, unsupported SIP trunks and any other add-on. If you open a 3CX support case with JEDWare installed, 3CX may decline to help.
The good news: uninstalling and reinstalling JEDWare takes minutes and keeps all your settings. Only the license key is needed.
Before you contact 3CX support
- Write down what does not work, and check whether it still happens after a restart of the server. A restart solves most of our own cases.
- Note your JEDWare license key (on your user page at customer.jed-ware.com).
- Uninstall JEDWare: follow the Debian guide, or on Windows through Apps & features. Remove anything else 3CX does not support.
- Set the 3CX log level to Verbose and restart the 3CX server.
- Replicate the issue. If it is gone, JEDWare may have been the cause: email [email protected] and we look into it.
Open the 3CX case
Generate a support file from the 3CX Admin Console, attach it to the case with a clear description, and be patient. 3CX support is people too.
Afterwards: install JEDWare again
Install on Debian or install on Windows with the same license key. Your users, wallboards and scheduled reports are still there. Restart the 3CX server after the installation so every service starts in the right order.