Scheduled Agent Report to CSV upload or e-mail
Scheduled Agent Report to CSV upload or e-Mail JEDWare Agent Report This Agent report will contain: ExtensionId, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost, AnsweredProcent, LostProcent, TotalTalkTime, AverageTalkTime The CSV end result for a JEDWare Agent Report, when imported to Excel, will look similar to the one below How to set up an […]
Scheduled Agent Report – Outbound to CSV upload or e-mail
Scheduled Agent Report – Outbound to CSV upload or e-mail JEDWare Agent Report – Outbound This report will contain: ExtensionId, FullName, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost, OutboundTotal, OutboundPercentageAnswered, OutboundPercentageLost, InternalAnswered, InternalTalkTime, InternalLost, InternalPercentageAnswered, InternalPercentageLost, TotalAnswered, TotalLost, TotalCalls, TotalTalkTime, TotalAverageCalls The CSV end result for a JEDWare Agent Report – Outbound, when imported to Excel, will look […]
Scheduled Agent Report – Total to CSV upload or e-mail
Scheduled Agent Report – Total to CSV upload or e-mail JEDWare Agent Report – Total This Agent report will contain:ExtensionID, FullName, InboundAnswered, InboundTalkTime, InboundAverageTalkTime, InboundLost, InboundTotal, InboundAnswerPercentage, InboundLostPercentage, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost, OutboundTotal, OutboundAnswerPercentage, OutboundLostPercentage, InternalInboundAnswered, InternalInboundTalkTime, InternalInboundLost, InternalInboundAnswerPercentage, InternalInboundLostPercentage, InternalOutboundAnswered, InternalOutboundTalkTime, InternalOutboundLost, InternalOutboundAnswerPercentage, InternalOutboundLostPercentage, CallsRecievedAnswered, CallsRecievedLost, CallsRecievedTotal, CallsMadeAnswered, CallsMadeLost, CallsMadeTotal, TotalInOutAnswered, TotalInOutLost, TotalCalls, OutboundTalkTime, […]
Scheduled Group Report to CSV upload or e-mail
Scheduled Group Report to CSV upload or e-Mail JEDWare Group Report This report will contain: ExtensionID, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost, TotalAnsweredLost, AnsweredPercent, LostPercent, TotalTalkTime, AverageTalkTime The CSV end result for a JEDWare Group Report, when imported to Excel, will look similar to the one below How to set up an […]
Scheduled Group Report – Total to CSV upload or e-mail
Scheduled Group Report – Total to CSV upload or e-mail JEDWare Group Report – Total This report will contain:ExtensionID, FullName, InboundAnswered, InboundTalkTime, InboundAverageTalkTime, InboundLost, InboundTotal, InboundAnswerPercentage, InboundLostPercentage, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost, OutboundTotal, OutboundAnswerPercentage, OutboundLostPercentage, InternalInboundAnswered, InternalInboundTalkTime, InternalInboundLost, InternalInboundAnswerPercentage, InternalInboundLostPercentage, InternalOutboundAnswered, InternalOutboundTalkTime, InternalOutboundLost, InternalOutboundAnswerPercentage, InternalOutboundLostPercentage, CallsRecievedAnswered, CallsRecievedLost, CallsRecievedTotal, CallsMadeAnswered, CallsMadeLost, CallsMadeTotal, TotalInOutAnswered, TotalInOutLost, TotalCalls, OutboundTalkTime, InboundTalkTime, […]
Scheduled Agent Status report to CSV upload or e-mail
Scheduled Agent Status Report to CSV upload or e-mail JEDWare Agent Status Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom 2, Total The CSV end result for a JEDWare Agent Status Report, when imported to Excel, will look similar to the one below How to set up an Agent Status […]
Scheduled Agent Status Group report to CSV upload or e-mail
Scheduled Agent Status Group Report to CSV upload or e-mail JEDWare Agent Status Group Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom 2, Total The CSV end result for a JEDWare Agent Status Group Report, when imported to Excel, will look similar to the one below How to set up […]
Scheduled Agent Status Detailed report to CSV upload or e-mail
Scheduled Agent Status Detailed Report to CSV upload or e-mail JEDWare Agent Status Detailed Report This report will contain: ExtensionId, FullName, Status, Start, End, Duration The CSV end result for a JEDWare Agent Status Detailed Report, when imported to Excel, will look similar to the one below How to set up an Agent Status Detailed […]
Scheduled Agent Status Detailed Group report to CSV upload or e-mail
Scheduled Agent Status Detailed Group Report to CSV upload or e-mail JEDWare Agent Status Detailed Group Report This report will contain: ExtensionId, FullName, Status, Start, End, Duration. The CSV end result for a JEDWare Agent Status Detailed Group Report, when imported to Excel, will look similar to the one below How to set up an […]
Scheduled Queue – Availability report to CSV upload or e-mail
Scheduled Queue – Availability Report to CSV upload or e-mail JEDWare Queue – Availability Report This report will contain: Queue, ExtensionId, FullName, Logged in, Logged out. The CSV end result for a JEDWare Queue – Availability Report, when imported to Excel, will look similar to the one below How to set up an Queue – […]