JEDWare philosophy for our 3CX reporting

JEDWare philosophy for our 3CX reporting. 3CX has built-in reporting, that suits many 3CX customers, but not all. Therefore we made the JEDWare Reporting tool for 3CX.  JEDWare is made and maintained with the best effort by our own developers located in Denmark by using the raw call data offered by 3CX e.g. by the […]

CSV Generation, to file or e-mail

3CX – CSV Report Generation for Excel or PowerBI In Scheduled tasks, you are now able to set up automatic CSV generation and PDF Reports for your 3CX data. The CSV files can be uploaded to a directory of your own choice, or you can e-mail the CSV file, both at a time that suits […]

Scheduled Agent Report to CSV upload or e-Mail

Scheduled Agent Report to CSV upload or e-Mail JEDWare Agent Report This Agent report will contain: ExtensionId, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost, AnsweredProcent, LostProcent, TotalTalkTime, AverageTalkTime The CSV end result for a JEDWare Agent Report, when imported to Excel, will look similar to the one below How to set up an […]

Scheduled Group Report to CSV upload or e-Mail

Scheduled Group Report for CSV upload or e-Mail JEDWare GROUP Report This Report will contain values for: ExtensionId, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost, AnsweredProcent, LostProcent, TotalTalkTime, AverageTalkTimeThe selection is one 3CX group from your  Phone system, for each report.The CSV end result for a Group Report will look similar to the […]

Scheduled Queue Report to CSV upload or e-Mail

Scheduled Queue Report to CSV upload or e-Mail JEDWare QUEUE Report This Report will contain values for Ext, Name, Calls, Wait Time, AWT, Ans in Q, Total Talk Time, Avg. Talk Time, Lost, Polls, Lost Under, Lost Over, DINA, Answer %, Lost %, SLA, Service Level The CSV end result for a Queue Report will look […]

Scheduled Queue Per Day Report to CSV upload or e-Mail

Scheduled Queue – Per Day Report to CSV upload or e-Mail JEDWare QUEUE – Per Day Report This Report will contain values for the Selected Queue(s) and list the Total Calls for each Queue Per Day in the period, perfect for inbound call centers, where you can pull a report once a month for your […]

Scheduled All-Calls Report to CSV upload or e-Mail

Scheduled All-Calls Report to CSV upload or e-Mail JEDWare All Call Report The CSV file have the following format: is_answered, direction, start_date, start_time, end_date, end_time, ringtime, talk time, caller name, caller number, destination name, destination number The CSV end result for a Group Report will look similar to the one below, containing All Calls in […]

Scheduled Company Report to CSV upload or e-Mail

Scheduled Company Report to CSV upload or e-Mail JEDWare Company Report The CSV end result for a Company Report will look similar to the one below.  This Report is static and contains:  Total Inbound Calls,  Total Outbound Calls,  Total Internal Calls,  Answered Calls,  Lost Calls,  Total Inbound Time,  Total Outbound Time,  Total Internal Time,  Avg […]

Limits and TIP for our Reports

Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only 10.000 Rows.https://www.3cx.com/community/threads/my-reports-are-no-more-than-10008-lines.67252/post-290884  In JEDWare we do try to pull as many calls as you want – JEDWare does not have a limit – however, we do rely on your 3CX resources, […]