JEDWare philosophy for our 3CX reporting
JEDWare Philosophy for 3CX Reporting JEDWare Reporting for 3CX 3CX provides built-in reporting that works well for many customers, but not all. To address this, we developed the JEDWare Reporting Tool for 3CX. JEDWare is created and maintained by our dedicated team of developers in Denmark. It leverages raw call data from 3CX, including data […]
CSV Generation, to file or e-mail
3CX – CSV Report Generation for Excel or PowerBI In Scheduled tasks, you are now able to set up automatic CSV generation and PDF Reports for your 3CX data. The CSV files can be uploaded to a directory of your own choice, or you can e-mail the CSV file, both at a time that suits […]
Limits and TIP for our Reports
Limits and TIP for our Reports Limits of Reporting 3CX V18.x limit in Reports is 20.000 Rows (Calls), in the past, this limit was only 10.000 Rows.https://www.3cx.com/community/threads/my-reports-are-no-more-than-10008-lines.67252/post-290884 In JEDWare we do try to pull as many calls as you want – JEDWare does not have a limit – however, we do rely on your 3CX resources, […]
Scheduled Agent Report to CSV upload or e-mail
Scheduled Agent Report to CSV upload or e-Mail JEDWare Agent Report This Agent report will contain: ExtensionId, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost, AnsweredProcent, LostProcent, TotalTalkTime, AverageTalkTime The CSV end result for a JEDWare Agent Report, when imported to Excel, will look similar to the one below How to set up an […]
Scheduled Agent Report – Outbound to CSV upload or e-mail
Scheduled Agent Report – Outbound to CSV upload or e-mail JEDWare Agent Report – Outbound This report will contain: ExtensionId, FullName, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost, OutboundTotal, OutboundPercentageAnswered, OutboundPercentageLost, InternalAnswered, InternalTalkTime, InternalLost, InternalPercentageAnswered, InternalPercentageLost, TotalAnswered, TotalLost, TotalCalls, TotalTalkTime, TotalAverageCalls The CSV end result for a JEDWare Agent Report – Outbound, when imported to Excel, will look […]
Scheduled Agent Report – Total to CSV upload or e-mail
Scheduled Agent Report – Total to CSV upload or e-mail JEDWare Agent Report – Total This Agent report will contain:ExtensionID, FullName, InboundAnswered, InboundTalkTime, InboundAverageTalkTime, InboundLost, InboundTotal, InboundAnswerPercentage, InboundLostPercentage, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost, OutboundTotal, OutboundAnswerPercentage, OutboundLostPercentage, InternalInboundAnswered, InternalInboundTalkTime, InternalInboundLost, InternalInboundAnswerPercentage, InternalInboundLostPercentage, InternalOutboundAnswered, InternalOutboundTalkTime, InternalOutboundLost, InternalOutboundAnswerPercentage, InternalOutboundLostPercentage, CallsRecievedAnswered, CallsRecievedLost, CallsRecievedTotal, CallsMadeAnswered, CallsMadeLost, CallsMadeTotal, TotalInOutAnswered, TotalInOutLost, TotalCalls, OutboundTalkTime, […]
Scheduled Group Report to CSV upload or e-mail
Scheduled Group Report to CSV upload or e-Mail JEDWare Group Report This report will contain: ExtensionID, FullName, InboundAnswered, InboundLost, OutgoingAnswered, OutgoingLost, InternalAnswered, InternalLost, TotalAnswered, TotalLost, TotalAnsweredLost, AnsweredPercent, LostPercent, TotalTalkTime, AverageTalkTime The CSV end result for a JEDWare Group Report, when imported to Excel, will look similar to the one below How to set up an […]
Scheduled Group Report – Total to CSV upload or e-mail
Scheduled Group Report – Total to CSV upload or e-mail JEDWare Group Report – Total This report will contain:ExtensionID, FullName, InboundAnswered, InboundTalkTime, InboundAverageTalkTime, InboundLost, InboundTotal, InboundAnswerPercentage, InboundLostPercentage, OutboundAnswered, OutboundTalkTime, OutboundAverageTalkTime, OutboundLost, OutboundTotal, OutboundAnswerPercentage, OutboundLostPercentage, InternalInboundAnswered, InternalInboundTalkTime, InternalInboundLost, InternalInboundAnswerPercentage, InternalInboundLostPercentage, InternalOutboundAnswered, InternalOutboundTalkTime, InternalOutboundLost, InternalOutboundAnswerPercentage, InternalOutboundLostPercentage, CallsRecievedAnswered, CallsRecievedLost, CallsRecievedTotal, CallsMadeAnswered, CallsMadeLost, CallsMadeTotal, TotalInOutAnswered, TotalInOutLost, TotalCalls, OutboundTalkTime, InboundTalkTime, […]
Scheduled Agent Status report to CSV upload or e-mail
Scheduled Agent Status Report to CSV upload or e-mail JEDWare Agent Status Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom 2, Total The CSV end result for a JEDWare Agent Status Report, when imported to Excel, will look similar to the one below How to set up an Agent Status […]
Scheduled Agent Status Group report to CSV upload or e-mail
Scheduled Agent Status Group Report to CSV upload or e-mail JEDWare Agent Status Group Report This report will contain: ExtensionId, FullName, Available, Break DND, Custom 1, Custom 2, Total The CSV end result for a JEDWare Agent Status Group Report, when imported to Excel, will look similar to the one below How to set up […]