Change Log
JEDWare Change Log The mentioned Build History / Change Log reflects all the major changes. Some updates, additions, and fixes may not be listed. JEDWare is constantly improving the product and may implement fixes prior to any official release. Please NOTE: Before you upgrade your 3CX Server to Version 18 Update 8 final or to […]
Get Started with JEDWare
Thank you for selecting JEDWare, we sincerely hope you will benefit from our 3CX Add-on in your daily business. How to get started with JEDWare: Get your free trial Key from here Install the JEDWare Integration on your 3CX Server, for instructions on how to install it on Debian look here, and for Windows look here Please […]
How to create a wallboard
How to create a wallboard Introduction to easily create Wallboards for your 3CX with JEDWare Get started with JEDWare Wallboards. This guide will take you through all the necessary steps, for you to create and get the most out of our custom wallboards. Please follow the guide chronological to get the most out of your […]
Wallboard Layout 1 – Single Queue Wallboard
Wallboard Layout 1 – Single Queue Wallboard The Wallboard Layout 1 is built for a single queue. This layout will display all statistics in large boxes that grant you an excellent overview also on the big TV screen. Shows all queue members’ current extension status and queue status Shows the current amount of callers waiting […]
Wallboard Layout 2 – Multiple Queues Wallboard
Wallboard Layout 2 – Multiple Queues Wallboard This design is for you who want a great overview from 6 to 8 queues simultaneously Depending on how many queues you pick, this design will scale to suit your needs. NEW from May 2023 – As a standard we will place the Inbound / Outbound counter at […]
Wallboard Layout 3 – 4 Queues, Extension Status Wallboard
Wallboard Layout 3, our 4 Queues and multiple extension status Wallboard This design will show extension statuses in color-based boxes and on top of that it will give you queue statistics for up to 4 queues simultaneously. – Amount of people waiting in queue – Amount of people talking with an agent right now IN […]
Wallboard Layout 4 – Multiple Queue – NO extension Wallboard
Wallboard Layout 4 – Multiple Queue – NO extension Wallboard Wallboard layout 4. This wallboard will display the statistics of your chosen queues, without showing any agents. The wallboard is very useful when it comes to the percentage of calls answered for each queue, or the amount of times the SLA has been breached. If […]
Wallboard Layout 5 – Outbound Wallboard
Wallboard Layout 5 – Outbound Wallboard Wallboard Layout 5 displays outbound statistics for up to 50 agents at a time. Tip: If you have more than 50 Agents doing outbound calls, you can create several Wallboards with up to 50 Agents on each Wallboard. About Wallboard Layout 5 The wallboard is an excellent monitoring tool […]
Wallboard Layout 6 – Inbound Wallboard
Wallboard Layout 6 – Inbound Wallboard Wallboard Layout 6, Inbound Layout 6 is the “twin wallboard” to Layout 5, but with inbound calls instead of outbound calls. As this wallboard will need to track queues, instead of extensions. Wallboard 6 will need a Queue, to be able to show the top Figures: In the wallboard […]
Wallboard Layout 7 – Traditional Wallboard, with e-mail function
Wallboard Layout 7 – Traditional Wallboard, with e-Mail function About Wallboard Layout 7 Wallboard Layout 7 is JEDWare’s version of the traditional 3CX Switchboard, and very useful for eg. a receptionist. On this wallboard, you are able to see all active calls, from the extensions you have chosen. Both inbound and outbound. You are also […]